Staff Software Engineer

Get AI-powered advice on this job and more exclusive features. We're building tomorrow's bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank—envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build Australia's future economy. Join us at the forefront of innovation as a Staff Software Engineer, where you'll play a pivotal role in leading the technical vision and architecture for a major Contact Centre transformation across the Group. This is a high-impact opportunity to drive the end-to-end implementation of a cutting-edge solution built on Microsoft Dynamics – Contact Centre, reshaping how we engage with customers.

• Design and deliver cloud-native, scalable, secure, and high-performance solutions on AWS, leveraging full-stack expertise in React or Next.js and .NET Core or Java or NodeJS.
• Lead as a technical subject-matter expert, mentoring engineers and sharing knowledge through workshops, guilds, and collaborative forums.
• Design and implement innovative, scalable solutions as part of a cross-functional squad, using technologies like GraphQL, modern data access layers, and cloud-native services on AWS.
• Work with a DevSecOps mindset, owning the full lifecycle—you build it, you secure it, you test it, and you run it—with a strong grasp of CI/CD, automated testing, infrastructure pipelines, logging, and monitoring.
• Leverage AI-assisted development tools such as GitHub Copilot, Cursor, Figma AI, and others to accelerate delivery and improve code quality.
• Collaborate closely with stakeholders, translating business needs into technical solutions that deliver real value, while continuously driving process improvements and innovation.
• Think creatively to solve complex problems; experience in the banking/contact centre technology domain is a plus.

• Deliver full-stack, full-cycle design solutions with a focus on front-end engineering using Next.js and React, while supporting back-end development with C# and .NET Core.
• Lead as a technical SME, mentoring engineers and sharing knowledge through workshops, guilds, and collaborative forums.
• Experience designing and implementing innovative, scalable solutions as part of cross-functional squads, using GraphQL and cloud-native services on AWS.
• DevSecOps mindset with experience across CI/CD, automated testing, infrastructure pipelines, logging, and monitoring.
• Exposure to AI-assisted development tools (e.g., GitHub Copilot, other AI tools) and a working understanding of LLMs and ML concepts.
• Strong collaboration with stakeholders and ability to translate business needs into technical solutions.
• Experience in the banking/contact centre technology domain is a plus.

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all, but experience with some of these will help:

• Expert in SDLC and Agile methods with experience in architecture, design, implementation, deployment, integration, and technology transformations.
• Full-stack design experience and ability to design, build, challenge, and run essential systems.
• Experience with Contact Centre technologies such as Microsoft Dynamics, Genesys, LivePerson, or similar platforms is highly regarded.
• Full-Stack Development: React.js, Next.js, and .NET Core, Java, NodeJS, C# with scalable microservices and APIs (GraphQL & REST).
• Cloud & DevOps: AWS, Docker, Kubernetes; CI/CD tools like GitHub Actions, TeamCity, Jenkins.
• Database & API Design: PostgreSQL, Oracle, and modern data access patterns.
• Monitoring & Observability: Prometheus, Grafana, Splunk, AWS CloudWatch.
• AI & GenAI Tools: GitHub Copilot, Cline, Roocode, AWS Bedrock; understanding of LLMs and ML concepts.
• Secure Engineering & DevSecOps: security principles, DevSecOps, and site reliability engineering practices.
• Agile Delivery & Testing: experience with TDD/BDD, automated testing, service virtualization, and cloud-native development.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. Accessibility: if you require support, contact HR Direct on 1800 989 696.

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