Home Claims Team Leader

2 days ago

North Lakes, Queensland, Australia at Full time
Overview

Leading a team of dedicated, Claims Consultants, you will be responsible for delivering consistently high levels of customer service while obtaining the lowest possible claims costs.

Position Accountabilities
  • Develop, coach, and motivate a team of Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service
  • Prioritization and allocation of team portfolios including workload management
  • Maintain highly effective working relationships with key stakeholders (internal & external)
  • Provide technical product, process, system, and compliance support
  • Conduct performance reviews and assist with staffing requirements & recruitment
  • Contribute to the continuous improvement of systems and processes
Knowledge and Experience
  • Previous Team Leader or equivalent experience
  • Ability to lead & motivate a team and able to manage stakeholder relationships
  • Ability to effectively analyse and resolve problems and manage conflict with excellent communication skills
  • Have a core focus on customer outcomes and relations
  • Excellent attention to detail, decision making skills, able to be innovative with the ability to manage time and prioritize
Location

This role is based at our North Lakes Office, local shops, cafes and restaurants within walking distance.

Benefits
  • Extra leave: paid ME day and one paid volunteer leave day annually; team members can purchase up to two additional weeks of leave per year
  • Paid parental leave
  • Workplace giving: dollar-for-dollar match of donations to registered charities
  • Development opportunities: internal programs and access to online courses
  • Employee discounts on Budget Direct insurance products
  • Reward and recognition programs
  • Onsite facilities: end-of-trip facilities and private spaces for nursing mothers
  • Get social: annual celebrations, family fun days and regular events across sites
About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.


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