Case Manager

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• Role Type: Full-time permanent opportunity - 35 hours per week
• Ways of Working: Hybrid role – 2 days in office and 3 days from home
  
  
  • Location: Sydney
  • Role Type: Full-time permanent opportunity - 35 hours per week
  • Ways of Working: Hybrid role – 2 days in office and 3 days from home
    
    
  Reporting to the NSW Workers Compensation Claims Manager, you'll manage 50 – 60 claims end-to-end, provide strategic advice, and help shape the way we support our clients and each other. If you're someone who thrives in a collaborative, people-first environment, we'd love to hear from you.
  
  Why join us?
  
  We're a team that genuinely cares — about our clients, our colleagues, and the communities we serve. You'll be supported to grow, encouraged to share your ideas, and empowered to lead with purpose. We value integrity, empathy, and continuous improvement, and we're proud of the strong relationships we've built across the business. Here, your voice matters, and your work has meaning.
  
  What you'll be doing:
  • Managing complex Workers Compensation claims end-to-end, ensuring compliance with NSW legislation and delivering timely, accurate outcomes
  • Determining liability, issuing appropriate notices, and coordinating medical assessments and rehabilitation services
  • Liaising with employers, injured workers, treating practitioners, and other stakeholders to facilitate safe and durable return-to-work outcomes
  • Supporting the NSW Regional Office and National Workers Compensation Claims Manager to strengthen client relationships and enhance service delivery
  • Attending case conferences, forums, and meetings with professionalism and insight
  • Identifying trends and collaborating with internal teams to support early risk management interventions
  • Ensuring regulatory compliance and contributing to continuous improvement initiatives
    
    
  About You…
  
  You're a seasoned professional with a strong grasp of NSW Workers Compensation legislation, Acts and Guidelines—and you know how to apply them practically to deliver real outcomes. With more than two years' experience managing claims end-to-end, you're known for being thorough, reliable and customer focused.
  
  You bring empathy, clarity and a calm, solutions-focused approach to every interaction. You're a natural collaborator, able to build trust quickly and work seamlessly across departments. Your organisational skills are second to none, and you're always looking for ways to improve.
  
  Most importantly, you're approachable, warm and generous with your time. You listen well, communicate clearly, and take pride in helping others grow.
  
  About The Team…
  
  The NSW Workers Compensation team are a friendly, fun, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.
  
  Who are we?
  
  Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.
  
  Our employee experience:
  
  We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
  
  What we offer?
  • Competitive benefits: Includes a remuneration package with annual incentives, paid parental leave, enhanced long-service leave, and an extra day of paid leave.
  • Flexible work environment: Hybrid working model (2 days in office, 3 days from home) to support work-life balance.
  • Employee wellbeing and perks: Access to wellbeing initiatives, learning opportunities, staff discounts, and an innovative Employee Assistance Program.
    
    
  Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.
  
  If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email
  
  Let's thrive togetherSeniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionOther

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