senior client advisor

2 weeks ago

Sydney, New South Wales, Australia Scanlan & Theodore Pty. Full time

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftsmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a full-time Senior Client Advisor for our Double Bay Boutique, we are seeking to provide elevated client experiences and contribute to the overall success of the Boutique. You will seek to create an established client network and consistently strive to meet individual productivity targets.

This role will:

  • Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
  • Consistently strive to meet Boutique and individual productivity targets.
  • Build rapport with clientele, establishing a wealthy client database and maintaining long-term client relationships.
  • Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
  • Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
  • Support the management team to create a collaborative, sales-focused environment.

The ideal candidate:

  • Previous experience in a similar position in the retail industry.
  • Ability to work within a team to achieve store targets and KPIs.
  • A brand ambassador with a natural ability to build rapport and develop client relationships.
  • Passionate about the Australian designer and luxury fashion markets.
  • Full-time availability across a Sunday to Thursday roster rotation.

Why work with us?

  • Competitive salary package.
  • Opportunity to work with a talented and passionate team.
  • Seasonal wardrobes.
  • Excellent bonus structures and incentives.
  • Training and development.
  • Company progression.

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements, and commitment to our values.

If this full-time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

Please note only applicants who are successful will be notified.

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