Donor Relations Specialist

3 weeks ago


Liverpool, Australia Coptic Orphans Full time

Donor Relations Specialist

Purpose of the Job

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but are not limited to, upselling donor's incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer services, administrating, and office tasks as necessary. This role provides support to the management of the organization, donor account maintenance, and technical support.

Essential Functions and Responsibilities

  • Receive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.
  • Utilize donor incoming calls to upsell for further contribution, donation, and partnership.
  • Manage existing constituent records and follow up on all required updates.
  • Maintain and update records in the Salesforce database by inputting accurate data.
  • Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
  • Perform all donor and sponsor customer service duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
  • Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
  • Perform other tasks as necessary.

Knowledge and Skills

  • Bachelor's degree with 3 to 5 years of professional experience.
  • Some fundraising or marketing experience.
  • Excellent speaking/writing of English. Arabic speaking is a plus.
  • Detail-oriented and able to strategically implement production processes.
  • Excellent organizational skills, detail-oriented with excellent follow-up skills, and the ability to coordinate multiple tasks efficiently.
  • Experience with database or contact management software such as Salesforce
  • Excellent teamwork and communication skills.
    • Persuasive, polished, and articulate communicator; must be comfortable on the telephone with stakeholders.

Travel Requirement

  • Must be available for travel throughout Australia
#J-18808-Ljbffr

  • Liverpool, Australia Coptic Orphans Full time

    **Donor Relations Specialist** **Purpose of the Job** **Essential Functions and Responsibilities** - Utilize donor incoming calls to upsell for further contribution, donation, and partnership. - Manage existing constituent records and follow up on all required updates. - Maintain and update records in the Salesforce database by inputting accurate data. -...


  • Liverpool, Australia Coptic Orphans Full time

    **Donor Relations Specialist** **Purpose of the Job** **Essential Functions and Responsibilities** - Utilize donor incoming calls to upsell for further contribution, donation, and partnership. - Manage existing constituent records and follow up on all required updates. - Maintain and update records in the Salesforce database by inputting accurate data. -...


  • Liverpool, Australia Coptic Orphans Full time

    The Donor Relations Specialist is a vital role at Coptic Orphans, serving as the primary point of contact for stakeholders. This position requires exceptional communication skills to convey the organization's mission and work in an engaging and professional manner.Key Responsibilities:Receive and respond to prospect, donor, and sponsor calls, emails, and...


  • Liverpool, Australia Coptic Orphans Full time

    The Ideal Candidate:We are seeking a highly skilled and experienced Regional Development Manager who has a proven track record in fundraising and donor relations. The ideal candidate will have a strong ability to build and maintain relationships with key stakeholders, excellent communication and interpersonal skills, and the ability to think critically and...


  • Liverpool, Australia Coptic Orphans Full time

    Job DescriptionCoptic Orphans is seeking a highly skilled and experienced Donor Relations Specialist to join our team. This role will be responsible for building and maintaining strong relationships with stakeholders, including donors and sponsors.


  • Liverpool, Australia Coptic Orphans Full time

    Job DescriptionCoptic Orphans seeks a highly skilled Donor Relations Specialist to join our team. This individual will be responsible for managing sponsorships, providing exceptional customer service, and communicating the mission and work of Coptic Orphans to stakeholders.Key FunctionsSponsorship Management: Ensure timely updates and efficient processing of...


  • Liverpool, Australia Coptic Orphans Full time

    Coptic Orphans seeks a highly skilled Donor Relations Specialist to join our team. As the primary point of contact for stakeholders, this role requires exceptional communication skills to convey the organization's mission and work in an engaging and professional manner.About the Role:Develop and implement strategies to engage donors and sponsorsMaintain and...


  • Liverpool, Australia Coptic Orphans Full time

    Job OverviewThe Donor Relations Specialist plays a vital role in the success of Coptic Orphans by fostering meaningful connections with our supporters.This position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.


  • Liverpool, Australia Coptic Orphans Full time

    Job Title: Donor Relations SpecialistCoptic Orphans is seeking a highly motivated and experienced Donor Relations Specialist to join our team. The successful candidate will be responsible for building and maintaining relationships with our stakeholders, managing sponsorships, and providing exceptional customer service.Key ResponsibilitiesSponsorship...


  • Liverpool, Australia Coptic Orphans Full time

    About the RoleThe Regional Development Manager will serve as the primary point of contact for stakeholders in Australia, focusing on implementing fundraising and donor cultivation plans to drive sustainable revenue growth.Achieve annual fundraising goals and long-range development targets by assisting the leadership team in planning major fundraising...


  • Liverpool, Australia Coptic Orphans Full time

    **Regional Development Manager** **Purpose of the Job** The Regional Development Manager is the focal contact point for Coptic Orphans' stakeholders. S/he will focus on planning and implementing the organization's fundraising and donor cultivation plans via driving sustainable revenue growth in their designated region. S/he will utilize the organization's...


  • Liverpool, Australia Coptic Orphans Full time

    **Regional Development Manager** **Purpose of the Job** The Regional Development Manager is the focal contact point for Coptic Orphans' stakeholders. S/he will focus on planning and implementing the organization's fundraising and donor cultivation plans via driving sustainable revenue growth in their designated region. S/he will utilize the organization's...


  • Liverpool, Australia Coptic Orphans Part time

    Regional Development ManagerPurpose of the JobThe Regional Development Manager is the focal contact point for Coptic Orphans' stakeholders.S/he will focus on planning and implementing the organization's fundraising and donor cultivation plans via driving sustainable revenue growth in their designated region.S/he will utilize the organization's CRM resources...


  • Liverpool, Australia Coptic Orphans Full time

    Regional Development ManagerPurpose of the JobThe Regional Development Manager is the focal contact point for Coptic Orphans' stakeholders. S/he will focus on planning and implementing the organization's fundraising and donor cultivation plans via driving sustainable revenue growth in their designated region. S/he will utilize the organization's CRM...


  • Liverpool, Australia Coptic Orphans Full time

    Job OverviewThe Donor Relations Specialist plays a vital role in maintaining and developing relationships with Coptic Orphans' stakeholders. As a key point of contact, this position requires excellent communication skills to engage supporters, manage sponsorships, and provide exceptional customer service.Key ResponsibilitiesSponsorship Management: Maintain...


  • Liverpool, Australia Coptic Orphans Full time

    Key ResponsibilitiesRespond to all prospect, donor, and sponsor inquiries in a timely and professional manner.Upsell opportunities to increase donations and partnerships.Maintain accurate records in the Salesforce database.Provide exceptional customer service to donors and sponsors.


  • Liverpool, Australia Coptic Orphans Full time

    About the Role:We are looking for a highly motivated and experienced Regional Development Manager to join our team at ClearCompany. The successful candidate will have a proven track record in fundraising and donor relations, with a strong ability to build and maintain relationships with key stakeholders.Key Accountabilities:To achieve and exceed annual...


  • Liverpool, Australia Coptic Orphans Full time

    Job Summary:ClearCompany is seeking a highly skilled Regional Development Manager to join our team. As a key member of our organization, you will be responsible for driving sustainable revenue growth in your designated region through effective fundraising and donor cultivation strategies.Key Responsibilities:Achieve annual fundraising goals and long-range...


  • Liverpool, Australia Coptic Orphans Full time

    ClearCompany Overview:We are a dynamic and growing organization dedicated to making a positive impact in our community. Our team is passionate about delivering exceptional results and making a difference in the lives of those we serve.About the Role:We are seeking a highly skilled and experienced Regional Development Manager to join our team. As a key member...


  • Liverpool, Australia Coptic Orphans Full time

    About the RoleCoptic Orphans is seeking a highly skilled Donor Relations Specialist to join our team. This individual will be responsible for building and maintaining relationships with our stakeholders, managing sponsorships, and providing exceptional customer service.Key ResponsibilitiesSponsorship Management: Manage sponsorships, maintain accurate...