Experienced Support Coordinator

Hera Support - Experienced Support Coordinator (multiple positions) Bunbury Southwest, Mandurah Peel, Perth Metro

Full TimeandPart Timepositions available - Immediate start (preferred)

Hera Support is a dedicated NDIS (National Disability Insurance Scheme) Support Coordination company. Hera was founded by a diverse group of individuals who understand the importance of community and have personal experience with disabilities and the NDIS. This combination of backgrounds brings a unique perspective and understanding to better support individuals navigating the NDIS.

Hera Support is Expanding in WA. As part of our commitment to accessible, person centred support, we are growing our footprint across Western Australia. This is an Exciting Opportunity to join a forward thinking Team and make a real impact in your local community.

At Hera Support we are committed to delivering high-quality support and services to individuals living with disability, empowering them to achieve their goals and live fulfilling lives. Our core values—Innovation, Dignity, and Integrity—guide everything we do, and we are looking for a dedicated and experienced NDIS Support Coordinator to join our team and help us drive these values forward.

About the Role:

As an NDIS Support Coordinator at Hera Support, you will play a crucial role in assisting clients to navigate the NDIS system and access the support they need to achieve their goals. You will be a problem solver, capable of working with complex issues and developing innovative solutions that meet the needs of our clients. Your work will be client-centric, and you will collaborate with a variety of stakeholders to ensure a coordinated approach to care.

You will be responsible for:

• Coordinating NDIS plans, ensuring clients access services in a timely and effective manner.

• Working closely with clients/Guardians to understand their unique needs and preferences, while advocating on their behalf.

• Managing and resolving complex issues through innovative thinking and resourcefulness.

• Building and maintaining strong, positive relationships with clients, families, service providers, and other key stakeholders, particularly for those with complex needs

• Offering clear communication at all levels, including negotiation and mediation to achieve optimal outcomes for clients.

• Demonstrate strong written communication skills through the timely preparation of high-quality NDIS documentation and reports.

• Adapting your approach to suit each individual's communication style and needs, fostering an environment of respect and trust.

• Empowering individuals by providing them with the knowledge and tools they need to make informed decisions about their care and support, while ensuring choice and control

• Demonstrating a solid understanding of NDIS principles, legislation, systems, and processes to ensure compliance and best practice in the support provided.

About You:

We are looking for someone who is passionate about making a positive impact in the lives of people with disabilities and who embodies the values of Innovation, Dignity, and Integrity. The ideal candidate will have:

• At least 1 Full-time equivalent year experience within the disability or human services sector and working in a complex coordination role.

• A proven ability to solve complex problems and implement innovative, resourceful solutions.

• Exceptional communication skills, including the ability to negotiate and mediate with individuals at all levels.

• The ability to adapt your approach to different situations and individuals, ensuring client-centred outcomes.

• Strong organisational skills, with the ability to manage multiple priorities, juggle many concurrent tasks and meet deadlines.

• A solution-focused mindset, with a proactive approach to challenges.

• A commitment to maintaining confidentiality, dignity, and respect in all interactions.

• A strong self-directed learner, who can find out information, be resourceful and learn quickly

• A relevant qualification in Disability Services, Social Work or other allied health field is preferred, but not essential.

We Offer:

• Competitive salary and incentive bonuses.

• A dedicated, passionate, and friendly team environment.

• A flexible, autonomous, and independent work environment based on trust.

• An authentic, values-driven workplace.

• A client centric service delivery model that supports positive outcomes for all participants.

• Career opportunities and pathways as we continue to expand throughout WA.

If this sounds like you, we would love to hear from you Please reach out to our admin, admin@herasupport.com.au for more information or enquiries.