School Community Liaison Officer

4 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time
Overview

The Metropolitan South Region is seeking applications for a School Community Liaison Officer to join the team. In this role, you will provide accurate advice and support to parents, carers, and other members of the school community across the region. As the first point of contact, you will respond to enquiries related to departmental policies and guidelines. You will also play an active role in assisting community members to address their concerns and complaints by acting as a liaison between parents, carers, community members, and school personnel.

About The Department Of Education

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .

About The Opportunity

As the School Community Liaison Officer, you will serve as the primary point of contact for parents, carers, and community members across the region, providing accurate and timely advice on departmental policies and guidelines. Your role is essential in supporting the school community by assisting individuals with inquiries and helping to address their concerns and complaints. Acting as a vital link between the school and the wider community, you will facilitate clear communication and promote positive relationships to ensure effective resolution of issues.

Responsibilities
  • Listen and understand using empathy and compassion to initial telephone contact with parents, carers and other community members regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
  • Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
  • Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
  • Foster open effective communication and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
Interested? To Apply
  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
  • Attach a 2-page response to the How you may be assessed section of the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group Administration


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