Service Desk Manager

3 weeks ago

Sydney, New South Wales, Australia Michael Page Australia Full time
  • Exciting opportunity working at forefront of a leading global organisation
  • Attractive renumeration and benefits

About Our Client

This organisation is a well-established, large organisation operating within the Commercial Sector

Job Description

  • Manage and oversee the delivery of technology services to support business operations.
  • Collaborate with internal teams and stakeholders to ensure service alignment with business needs.
  • Monitor and improve service performance metrics and KPIs.
  • Develop and implement processes to enhance service delivery and efficiency.
  • Coordinate with third-party vendors to ensure high-quality service delivery.
  • Identify and resolve service-related issues promptly and effectively.
  • Provide regular reports and updates to key stakeholders on service performance.
  • Ensure compliance with organisational policies and standards.

The Successful Applicant

A successful Service Desk Manager should have:

  • A solid understanding of service delivery processes within the technology domain.
  • Experience managing a medium-large size team - preferably across multiple locations
  • Proven experience in managing stakeholders and fostering effective communication.
  • Strong organisational and problem-solving skills.
  • Experience in the property industry or similar sectors is desirable.
  • Familiarity with service metrics, KPIs, and reporting tools.
  • Commitment to continuous improvement and operational excellence.

What's on Offer

  • Competitive salary + benefits
  • Opportunity to work in a leading organisation within the commercial sector .
  • Exposure to cutting-edge technology and innovative projects.
  • Collaborative and supportive work environment in Sydney.
  • Chance to make a meaningful impact on service delivery processes.
If you're ready to take the next step in your career as a Service Desk Manager, we encourage you to apply today
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