Pre-Sales Solution Architect

Overview

Location: Canberra, Australian Capital Territory, AU, 2600

What you'll be doing

The Presales Solution Architect – Managed Services plays a pivotal role in driving business growth by designing and presenting tailored managed services solutions to prospective and existing clients. This role bridges the gap between customer needs and technical capabilities, working closely with sales, delivery, and product teams to craft compelling, scalable, and cost-effective service offerings. The role provides subject matter expertise to Customers through introductions by Account Executives which can result in delivery of managed services. They are accountable for providing responses to tenders or proposals to Atturra customers and providing architecture guidance on the managed service proposals / tenders they submit.

• Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
• Translate business requirements into technical solutions aligned with service capabilities and delivery models.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
• Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
• Lead technical presentations, workshops, and discovery sessions with clients.
• Prepare and deliver compelling proposals, RFP responses, and solution documentation.

Stakeholder Collaboration

• Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.
• Understand service partner solutions and ensure Atturra has commercial non-disclosure, pricing and/or subcontract for key partners.
• Manage the NetSuite queue and workload to ensure any potential contention is addressed and the appropriate solutions requests have been correctly prioritised in line with business and sales objective.
• Provide ideas for continuous improvement of pre-sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.

Solution Design & Architecture

• Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
• Translate business requirements into technical solutions aligned with service capabilities and delivery models.
• Ensure solutions are scalable, secure, and aligned with industry best practices.

Presales Engagement

• Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
• Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
• Lead technical presentations, workshops, and discovery sessions with clients.
• Prepare and deliver compelling proposals, RFP responses, and solution documentation.

Innovation & Continuous Improvement

• Provide ideas for continuous improvement of pre-sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.
• Contribute to the development of new service offerings and enhancements to existing ones.

What will make you successful in this role?

• Minimum 5 years as a Solutions Architect
• Minimum 5 years involved with Managed Services
• Demonstrated experience delivering complex managed service projects and providing solution design services that align with organisational objectives and business requirements.
• Demonstrated ability to identify technical and process issues, think laterally, and apply analytical skills to develop options for resolution.
• Experience engaging with key customer and business stakeholders at all levels.
• Experience in ICT managed services establishment, review and continuous improvement.
• Experience in analysing service level agreements, performance frameworks and commercial negotiations.
• High-level communication skills, including expert ICT advisory capabilities.
• Ability to work under pressure, meet deadlines and prioritise workloads.
• Experience working with managed service delivery managers, operations managers and service desk leads, including directly employed and external contractors.
• Experience in enterprise and midmarket commercial solutions and in federal, state and local government managed services.
• Proven track record of managed service contract wins.
• Experience in establishing, reviewing and improving IT managed services.

Working conditions

• Full time permanent opportunity
• Canberra based
• Australian citizen, ideally with security clearance

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.

The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent "as-a-service" providers in the market.

What our people say

"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

Why you'll love working here

Culture of possibility – At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A strong set of company values – Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Career growth via succession planning, internal mobility programs, and mentorship opportunities.
• Ongoing investment in professional development through industry certifications.
• Employee benefits, recognition, and wellbeing platform
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave, and an employee referral program with monetary incentives.

Commitment to supporting Australia's veterans

Atturra is proud to be recognised as a Veteran Friendly Employer and is committed to supporting Australia's veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

Note: Our Talent Acquisition team will reach out as needed. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process and be invited to participate in hiring for a job opening. Any profiles submitted outside of this process will be deemed invalid. For official supplier inquiries, contact talentacquisition@atturra.com.

Statement of inclusion

Atturra is committed to addressing the digital skills gap and to diversity and Inclusion, welcoming applications from all regardless of gender, LGBTQI identity, ethnicity, religion, physical ability, or age.

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