Pre-Sales Solution Architect

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What You'll Be Doing

The Presales Solution Architect – Managed Services plays a pivotal role in driving business growth by designing and presenting tailored managed services solutions to prospective and existing clients. This role bridges the gap between customer needs and technical capabilities, working closely with sales, delivery, and product teams to craft compelling, scalable, and cost-effective service offerings.

What You'll Be Doing

The Presales Solution Architect – Managed Services plays a pivotal role in driving business growth by designing and presenting tailored managed services solutions to prospective and existing clients. This role bridges the gap between customer needs and technical capabilities, working closely with sales, delivery, and product teams to craft compelling, scalable, and cost-effective service offerings.

This role is responsible for providing subject matter expertise to Customers through introductions by the Account Executives which can result in delivery of managed services.

They are accountable for providing responses to tenders or proposals to Atturra customers and providing architecture guidance on the managed service proposals / tenders they submit.

Key Responsibilities

• Solution Design & Architecture
  • Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
  • Translate business requirements into technical solutions aligned with service capabilities and delivery models.
  • Ensure solutions are scalable, secure, and aligned with industry best practices.
    
  Presales Engagement
  • Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
  • Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
  • Lead technical presentations, workshops, and discovery sessions with clients.
  • Prepare and deliver compelling proposals, RFP responses, and solution documentation.
    
    
  Stakeholder Collaboration
  • Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.
  • Understand service partner solutions and ensure Atturra has commercial non-disclosure, pricing and/or subcontract for key partners.
  • Manage the NetSuite queue and workload to ensure any potential contention is addressed and the appropriate solutions requests have been correctly prioritised in line with business and sales objective.
    
    
  Innovation & Continuous Improvement
  • Provide ideas for continuous improvement of pre-sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.
    
    
  Contribute to the development of new service offerings and enhancements to existing ones.
  
  What will make you successful in this role?
  • Minimum 5 years as a Solutions Architect
  • Minimum 5 years involved with Managed Services
  • Demonstrated undertaking of complex managed service projects and providing solution design services that align with organisational objectives and business requirements.
  • Demonstrated experience in identifying technical and process issues, thinking laterally and applying analytical skills to develop appropriate options for resolution.
  • Demonstrated experience engaging with key customer and business stakeholders at all levels.
  • Experience in the establishment, review and continuous improvement of ICT managed services.
  • Experience in analysing service level agreements, performance frameworks and commercial negotiations.
  • Proven high level communication skills, including the provision of expert advice on ICT issues of a critical and complex nature.
  • Proven ability to work under pressure, meet deadlines and prioritise workloads.
  • Experience in working with managed service delivery managers, operations managers and service desk leads, including both directly employed and external contractors.
  • Demonstrated experience in enterprise and midmarket commercial solutions
  • Demonstrated experience in federal, state and local government managed services.
  • Demonstrated wins of managed service contracts.
  • Experience in the establishment, review and continuous improvement of IT managed services.
    
    
  Working conditions
  • Full time permanent opportunity
  • Canberra based
  • Australian citizen, ideally with security clearance.
    
    
  Why is this an exciting opportunity?
  
  Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.
  
  We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.
  
  The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent "as-a-service" providers in the market.
  
  What Our People Say
  
  "Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."
  
  Why you'll love working here
  
  Culture of possibility
  
  At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
  
  A Strong Set Of Company Values
  
  Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
  
  Valuable Employee Benefits
  • Career growth via succession planning, internal mobility programs, and mentorship opportunities.
  • Ongoing investment in professional development through industry certifications.
  • Employee benefits, recognition, and wellbeing platform
  • Mental health support through our Employee Assistance Program.
  • Support for family and caring responsibilities, including paid parental leave. Employee referral program, with monetary incentives offered.
    
    
  Commitment to supporting Australia's veterans
  
  Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs' Veteran Employment Commitment (VEC) and is committed to supporting Australia's veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.
  
  Careers | Atturra
  
  https://atturra.com/au-en/careers
  
  Recruitment Agencies/Headhunters
  
  We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com .
  
  Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.Seniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionEngineering and Information Technology
  • IndustriesIT Services and IT Consulting

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