Chief Operating Officer, Droppoint

3 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
About Droppoint

Droppoint is transforming the way businesses manage mission-critical parts and materials. Our Materials Orchestration System (MOS) gives companies real-time control over their inventory across warehouses and the field, ensuring the Right Part gets to the Right Place at the Right Time. Combined with our national network of logistics and transport partners, we provide unmatched speed, visibility, and efficiency to medium and large enterprises that rely on timely repairs and installations to keep their operations moving.

Backed by Pemba Capital Partners, a leading growth investor, Droppoint is entering an exciting phase of expansion. Together with Pemba, we're building on a proven track record of success and scaling our platform and services to meet the demands of a rapidly growing market.

Role Purpose

The Chief Operating Officer (COO) will be the driving force behind Droppoint's operations and customer delivery nationwide. This role is about shaping how we scale, lead, and deliver value to our customers at speed and quality that sets us apart.

Reporting to the CEO and sitting on the Executive Leadership Team, the COO will lead all operational functions including logistics, warehousing, fulfilment, customer onboarding, service delivery, and commercial partner management. You will translate strategy into execution, ensuring Droppoint delivers industry-leading efficiency and customer outcomes while managing cost and commercial performance.

This is a career-defining opportunity for an ambitious operator who thrives on building scalable systems, leading high-performing teams, and making a measurable impact in a growth business.

Droppoint is headquartered in Wollongong. The COO is required to spend 2-3 days a week in Wollongong.

Key Responsibilities
  • Provide executive leadership for Droppoint's operations across logistics operations, warehousing, service delivery, and customer onboarding.
  • Drive commercial and financial performance through effective COGS management, including monitoring margins, cost drivers, and supplier terms.
  • Identify, secure, and manage key strategic partnerships, ensuring alignment with business needs and long-term value creation.
  • Lead commercial negotiations with strategic partners at contract commencement, renewal, price review, and scope changes.
  • Oversee customer onboarding as a critical revenue-enablement function, ensuring timely, accurate, and scalable implementation of client services.
  • Guide national service teams to deliver consistent, high-quality outcomes in customer support, logistics coordination, and fulfilment.
  • Develop and track KPIs across operations, ensuring proactive issue resolution and continuous improvement.
  • Lead and mentor a high-performing leadership team that fosters effectiveness, accountability, and employee engagement.

Required Qualifications & Experience
  • Bachelor's degree in Business, Supply Chain, or related discipline (MBA preferred)
  • 10+ years in senior operational leadership roles; experience managing distributed and cross-functional teams
  • Demonstrated success in partner negotiation, contract management, and supplier relationship governance
  • Lean Six Sigma, PMP, or equivalent operational excellence certifications (desirable)
  • Strong ERP/WMS knowledge, financial performance analysis, operational dashboards (e.g. Power BI)
  • Strategic and continuous improvement mindset with an ability to execute at pace
  • Cross-functional leadership and collaboration
  • Change management and resilience

Why Join Us
  • Opportunity for career growth within a rapidly scaling leader in of software-led managed logistics in APAC and abroad
  • Generous car allowance
  • Collaborative, authentic and supportive team culture
  • Flexible work environment

How To Apply

For a confidential discussion or role related questions, please contact Cailin McEntee at *******@pemba.com.au.

To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia and answer all of the prerequisite screening questions.

We celebrate diversity and strive to create an inclusive environment where all individuals feel valued and empowered. We encourage applications from candidates of all backgrounds, including those from underrepresented groups, to join our dynamic team.
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