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Team Leader Library Experience

1 month ago

Newcastle, New South Wales, Australia Maitland City Council, Australia Full time
Team Leader - Library Experience

About the Role:

Maitland City Council seeks a Team Leader Library Experience to drive innovation and excellence in our library services.

This key leadership role offers an exceptional opportunity for an experienced leader with expertise in customer experience and venue management to lead transformative change that delivers real impact.

The successful candidate will lead and develop a high-performing, customer-focused team to enhance service delivery, engagement, and community connections.

About You:

You are a creative and innovative leader who thrives in a dynamic role leading a team to deliver exceptional customer experiences.

Your leadership and communication skills will enable you to lead innovative projects within the Libraries & Learning team, including improving customer journeys, coaching staff development, and inclusive design and activation of public spaces.

Requirements:

  • Tertiary qualification in library and information services, business, project management, or equivalent relevant experience
  • Demonstrated experience supporting continuous improvement, customer-centric service delivery focusing on digital experiences, inclusive practices, and workforce development
  • A Working With Children's Check or willingness to obtain one

Benefits:

  • Permanent full-time position (35 hours/week)
  • Flexible work arrangements
  • Ongoing training and development
  • Access to Fitness Passport & Healthy Employee Program
  • Paid parental leave
  • Long service leave after 5 years

Application Process:

To apply, submit your resume and cover letter addressing targeted questions about your experience in customer service, managing resistance to change, and conflict resolution.