HUB Manager

Hub Manager – Inclusive Employment Australia, Deaf & Hard of Hearing Specialist

We are seeking an experienced and values-driven Hub Manager to lead our new Bankstown Hub and outreach sites. This is an exciting opportunity to shape local operations, drive participant outcomes, and build a high-performing, motivated team.

A key part of this role is strengthening communication and community connection with our specialist Deaf and hard of hearing cohort, supported by Auslan proficiency or a commitment to further developing your Auslan skills.

As Hub Manager, you will lead the delivery of high-quality Inclusive Employment Australia services. You'll provide leadership and mentoring to staff, ensure contract compliance, and drive operational excellence while keeping participants at the centre of everything we do.

This is a full-time role located in Bankstown with some travel to our outreach sites.

Key responsibilities include:

Leading, mentoring, and performance managing staff

Driving sustainable employment outcomes and meeting quarterly targets

Building strong partnerships with employers, referral sources, community organisations, and stakeholders

Monitoring performance, managing risks, and ensuring compliance with IEA contract requirements, ISO 9001, and NSDS standards

Championing continuous improvement and identifying growth opportunities

Representing Sign for Work at industry forums, networks, and community events

About Sign for Work

For more than 20 years, Sign for Work — part of Deaf Children Australia — has been a Deaf and hard of hearing specialist provider of Disability Employment Services. Now transitioning into the Inclusive Employment Australia program, we continue to deliver specialist services while expanding in Queensland and establishing new services here in New South Wales and in South Australia.

With deep connections across the Deaf and hard of hearing community, we work alongside participants, families, employers, and stakeholders to achieve lasting outcomes.

About you

We are looking for a strong leader who is:

Experienced: 5+ years in DES or related fields, with at least 2 years in a management role

Strategic: proven ability to deliver outcomes in a target-driven environment

Skilled: strong communication, stakeholder engagement, and operational management abilities

Connected: proficient in Auslan (Australian Sign Language), or on your journey to further developing Auslan skills — and a strong personal or professional connection to the Deaf and hard of hearing community

Values-driven: committed to respect, accountability, cooperation, and service

At Sign for Work, you'll find more than a role — you'll join a values-based organisation making a real difference. We offer:

Collaborative and supportive work environment

Ongoing training and professional development (including Auslan training)

Salary packaging up to $15,900 p.a. + meals/entertainment

Extra leave entitlements, including your birthday off

Employee Assistance Program

Above Award pay

What you'll need

Tertiary qualification in management, business, or human services, or equivalent experience

This role also requires the following checks and clearances, in line with DCA policies:

Working With Children Check (Employee)

NDIS Worker Screening Check

Evidence of your entitlement to work in Australia

Police Check

Two referees

Valid driver's licence and own car

An international police check will be required if you have lived or worked overseas in the last 10 years.

Sign for Work is a child-safe and equal opportunity employer. We value diversity in our workforce and encourage people from all backgrounds, abilities and identities to apply for our vacancies.

How to apply

Apply now through Seek with your resume and cover letter addressing the skills and experience.

We are recruiting immediately and may interview before the closing date.

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse (CALD) backgrounds. Whether you are proficient in Auslan, developing your skills, or connected to the Deaf and hard of hearing community, this is your opportunity to live our values, create inclusive workplaces, and change lives.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Hub Manager? What's your expected annual base salary? Do you have a current Australian driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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