Clinic Co-ordinator-Fremantle

2 weeks ago

Fremantle, Western Australia Audika Australia Full time
Responsibilities

We are looking for a passionate customer service individual to be a Clinic Co-Ordinator on a part-time basis (9 days/fortnight). If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing healthcare outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.

You'll be successful in this role if you have:
  • Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health environments
  • Experience working with an older demographic (preferred)
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification
What's in it for you:
  • Permanent part-time role in an established global organisation (9 days fortnight: Mon-Fri & Mon-Thu)
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career paths and training
  • MyRewards program – discounts at over 300 retailers and services across Australia
  • Online Wellbeing Centre – activities, workouts, meditations, nutritional and financial advice for a healthier, happier life
  • Employee Assistance Program
  • Birthday and Christmas gifts
Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts with our employees, who make this happen. Our values shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust We are team players We develop innovative solutions We apply a can-do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant and one of the world's leading hearing care retailers with over 3,500 clinics in 25 markets. Joining our team guarantees an inspiring and motivating working environment in a highly international setting, working with diverse cultures and perspectives alongside dedicated colleagues.

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