Flight Support Agent

1 week ago

Melbourne, Victoria, Australia Luxury Escapes Full time
Overview

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to

Job Description

You will be responsible for:

  • Respond to internal and external customer flight enquiries, including date changes, schedule changes, name corrections, refunds, cancellations, and airline credits.
  • Meet quality and productivity KPIs in line with business objectives.
  • Process refunds through Sabre and third-party suppliers (consolidators).
  • Issue and reissue e-tickets via Sabre and consolidators.
  • Manage Sabre schedule queues and action schedule changes efficiently.
  • Deliver an exceptional, premium experience to our customers.
  • Resolve customer complaints and issues promptly, or escalate to the appropriate department to ensure timely resolution.
Qualifications

What we are looking for:

  • Proven ability to excel in a high-volume call and email environment.
  • Strong experience with Sabre, including advanced reservations and ticketing.
  • Ability to issue, reissue and refunds complex flight tickets
  • Skilled in constructing round-the-world fares.
  • Background in travel agency or airline customer service and ticketing.
  • Experience with Genesys (calls) and Zendesk (emails) is a plus.
  • Excellent communication, listening, and time management skills.
  • Exceptional attention to detail with strong problem-solving abilities.
  • Self-starter who quickly adapts to new technology and processes.
  • Flexible availability, with the ability to work between 7:00 am and 10:00 pm AEST, Monday to Sunday.
What's in it for you?
  • First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
  • Fun and flexible working environment – Friday afternoon onsite gatherings (wine included) and monthly celebrations.
  • Opportunity to experience the travel we sell through famils.
  • A fun, dynamic environment with a collaborative team.
  • Generous staff discount and birthday leave.

EEO/Remarks We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.


#J-18808-Ljbffr

  • Flight Support Agent

    2 weeks ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    Job DescriptionYou will be responsible for:Respond to internal and external customer flight enquiries, including date changes, schedule changes, name corrections, refunds, cancellations, and airline credits.Meet quality and productivity KPIs in line with business objectives.Process refunds through Sabre and third-party suppliers (consolidators).Issue and...

  • Flight Support Agent

    1 week ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    OverviewLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded...

  • Flight Support Agent

    1 week ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to...

  • Flight Support Agent

    2 weeks ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to...

  • Flight Support Agent

    2 weeks ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to...

  • Airport Flight Operations Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Flight Operations Lead PositionThis is a part-time role in Melbourne that requires at least 20 hours of work per week.Leads flight turnaround and supervises Ground Handling Agents.Conducts flight briefings and fosters a motivated team environment.Evaluates and improves operational performance, effectiveness, and productivity.The ideal candidate has at least...

  • Flight Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $51,931 - $99,374

    Flight Instructor Role Job Overview:We are seeking a dedicated and enthusiastic individual to join our team as a Flight Instructor. As a key member of our staff, you will be responsible for conducting training classes, assisting customers during their flights, and promoting the sport of body flight. Key Responsibilities:- Conducting training classes to...

  • Flight Procedures Developer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeFlight Full time $83,706 - $96,319

    The role of a Flight Procedures Developer is to work in a small team within the Aeronautical Information Service, responsible for designing and coding Instrument Flight Procedures and generating navigation database products.This team operates in a dynamic environment with high pressure to meet International Civil Aviation Organisation distribution cycles and...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Virgin Australia Full time

    Hello. We're Virgin Australia. We're back (in a big way) and we're looking for Guest Services Agents to join our team in Melbourne Airport.We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Virgin Australia Full time

    Hello. We're Virgin Australia. We're back (in a big way) and we're looking for Guest Services Agents to join our team in Melbourne Airport.We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going...