Business Systems Analyst II

2 weeks ago

Cleveland, Queensland, Australia AmTrust Financial Services, Inc. Full time

Join to apply for the Business Systems Analyst II role at AmTrust Financial Services, Inc.

2 weeks ago Be among the first 25 applicants

Join to apply for the Business Systems Analyst II role at AmTrust Financial Services, Inc.

Overview

The Business Systems Analyst at AmTrust is responsible for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of project stakeholders, including customers and end users. The BSA acts as the conduit between the customer community and the software development team, facilitating discussions among business stakeholders to gather and confirm functional requirements. Projects may range from minor enhancements to complex work items for insurance quoting and policy management systems, including production support.

The BSA collaborates with IT to deliver software solutions, participates throughout the software development lifecycle, and works with agile teams to prioritize product backlogs, ensure requirement completeness, and support sprint planning. They verify customer satisfaction and ensure tasks are performed properly.

Responsibilities
  • Provide status updates to team leads, project managers, and delivery managers.
  • Serve as the primary liaison between users and IT teams.
  • Communicate changes and enhancements impacting data, workflow, and functionality.
  • Implement BSA CoE services, standards, and development.
  • Guide less experienced team members.
  • Analyze application problems and work with IT to resolve them.
  • Perform preliminary analysis on discrepancies between actual and expected results.
  • Plan, document, evaluate, and track results to ensure proper operation.
  • Troubleshoot system problems and coordinate resolutions.
  • Ensure stakeholder needs are met and promote transparency using agile practices.
  • Participate in demand and steering committees for business work requests.
  • Collect, define, and translate requirements into functional design documents.
  • Create mock-ups, wireframes, and support documents for sign-off.
  • Serve as a subject matter expert for assigned domains and systems.
  • Collaborate on larger projects and strategic efforts.
  • Work closely with architects, developers, QA, and end users to meet requirements.
  • Analyze business processes and support new or existing applications.
Qualifications
  • Bachelor's degree or equivalent experience.
  • 3+ years in designing and developing complex business systems, preferably in Property & Casualty insurance.
  • Strong knowledge of business analysis practices and techniques.
  • Experience eliciting, prioritizing, documenting, and organizing requirements.
  • Ability to analyze and document business and system processes.
  • Effective requirement estimation skills.
  • Experience with full SDLC in an agile environment.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced, ambiguous environment.
  • Proficiency in Word and Excel.
  • 3+ years in Commercial Property & Casualty insurance.
What We Offer

Competitive pay, career growth, and benefits including medical, dental, life insurance, flexible spending accounts, 401k, and paid time off. We foster a diverse, inclusive culture that values all employees' perspectives, promoting excellence through diversity.

Additional Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Insurance
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