Chief Operating Officer

2 days ago

Sydney, New South Wales, Australia Bupa Full time
Overview

Join to apply for the Chief Operating Officer - ADF role at Bupa

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Full Time
Manager: Director ADF
Location: Melbourne / Sydney

About the opportunity

Bupa's contract with ADF Health Services provides end-to-end health support to 85,000 Australian Defence Force ("ADF") personnel across multiple sites. This includes a multi-faceted health professional workforce and off-base services enabled by Bupa. The Chief Operating Officer (COO) leads and oversees the day-to-day operations of the business, ensuring that the company's operations run smoothly and efficiently in line with ADF objectives. This role reports to the Director ADF.

Responsibilities
  • Lead a multi-disciplinary team in the effective delivery of the day-to-day operations of on-base services by Bupa and contracted staff, ensuring achievement of Contract targets.
  • Utilise deep organisational knowledge to contribute to and deliver the ADFHSC strategy and business plan, ensuring that it is future focused.
  • Establish and maintain relationships with Joint Health Command (JHC) counterparts to understand the opportunities and challenges in the ADF environment.
  • Drive positive relationships with partners, ensuring that contracted obligations are fulfilled and that service delivery to ADF members, including associated SLAs are achieved.
  • Develop and foster a culture that inspires and empowers employees across the business and delivers results for the ADF and their members.
  • Role model the development of talented leaders, facilitating a positive employee experience across the business and lifting employee engagement rates.
  • Utilise data from service delivery to continually improve the customer experience and deliver efficiencies.
  • Lead continual improvements to the Service Management Plan (SMP), effectively responding to identified service and improvement initiatives.
You will / have
  • Tertiary qualification in Healthcare or Business qualification.
  • Significant proven experience in the defence sector.
  • Significant proven experience managing large-scale operating environments in a commercial clinical setting.
  • Experience in delivery of public or private health services to meet agreed contractual obligations and SLAs.
  • Strong and engaging leadership skills and a demonstrated ability to act in a leadership role at senior management level.
  • Demonstrated commitment to, and practice of, leadership-driven culture and building collaborative working environments across a national network.
  • Proven ability to set and achieve clearly defined objectives and measures to drive business outcomes and meet service level agreements.
Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries Hospitals and Health Care

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