Enterprise Account Manager

Join to apply for the Enterprise Account Manager role at Deliverect

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers\' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform\'s potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect's largest and most strategic customers in the region. You\'ll be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect's solutions while positioning yourself as a trusted advisor and strategic partner.

This is a hybrid role- 3 days in our Sydney office and 2 days from the comfort of your home.

What you will do

• Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realization, with a focus on meeting or exceeding sales targets.
• Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships with stakeholders from the operational level to C-suite executives.
• Ensure customers are leveraging Deliverect's full suite of features by providing training, best practices, and recommendations to drive platform adoption.
• Analyze customer usage data to identify trends, risks, and opportunities, using these insights to inform strategic conversations and improve customer engagement.
• Work closely with cross-functional teams, including Customer Success, Sales, Product, Marketing, and Support, to advocate for customer needs and drive mutual success.
• Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.

What you will bring

• 4+ years of experience in an Account Management, or a similar role, preferably within the SaaS or restaurant technology industries.
• Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment.
• Strong relationship-building skills and the ability to engage with stakeholders at all levels, from day-to-day users to C-suite executives.
• An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services.
• A data-driven mindset with experience using customer insights and analytics tools to inform strategy.
• Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed.
• The ability to thrive in a fast-paced, competitive environment while working independently and as part of a team.

Join Our Innovative Journey

At Deliverect, we\'re not just building a platform; we\'re redefining how restaurants and retailers connect with their customers globally. We\'re looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You\'ll Gain by Joining Us

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isn\'t just a buzzword – our weekly releases and new features ensure you\'re always working on cutting-edge solutions.

Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you\'re supported with what matters most—right where you are.

Our Commitment to Inclusion

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information

• Fluency in English is required, with strong written and verbal communication skills being essential.
• Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
• Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.

Ready to shape the future of commerce with us? Explore our opportunities and apply today

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