Project Coordinator

7 days ago

Hobart, Tasmania, Australia NEX Building Group Full time

Customer Service Coordinator


• Join the most recognised and respected residential home builder in Tasmania

• Support our customers during the pre-construction of their new home build journey

• Located Hobart or Launceston | Travel required to either office

For over 30 years we have been Tasmania's leading New Home Builder. Today, Wilson Homes continue to lead and drive innovation and quality in the new home building industry, seek opportunities to further enhance our capacity to cater for our customer's needs and to grow and support our staff. Our company culture is focussed on safety, innovation and quality.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a range of benefits including:

  1. Discount on building a new home through our building brands (after qualifying period)
  2. 12 weeks paid parental leave for primary carer and 4 weeks paid for secondary carer
  3. Discounted health insurance through nib
  4. Discounts on whitegoods
  5. Fitness Passport
  6. Employee assistance program
  7. Flu vaccinations
  8. Professional development and educational assistance
  9. Attractive remuneration
  10. And so much more

About the opportunity

The Customer service coordinator reports to the Customer Service Manager and is part of the Operations team. In this highly rewarding role, your focus will be to support a portfolio of customers throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, your responsibilities will include:

  1. Set clear expectations with customers to ensure they have a solid understanding of the pre-construction process and timelines.
  2. Meet with the customer face to face to complete comprehensive plan presentations among other required meetings across Hobart and Launceston offices (travel required).
  3. Establish a strong rapport with customers by contacting the customers on a weekly via phone call to provide a progress update on their build.
  4. Work within a fast-paced energetic team, providing quick solutions to any problems which may arise.
  5. Successfully manage multiple clients from Acceptance of Consolidated Proposal through to Consolidated Tender, ensuring that plans and contract documents are accurate and available for client presentation meetings.
  6. Work collaboratively with other departments and external stakeholders to meet business objectives.
  7. Identify win/win outcomes for the customer and the business.
  8. Help to ensure that the administrative tasks meet each critical deadline to keep the clients' administrative process on track within the specified timeframe.

About you

You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

  1. A commitment to providing all customers with a professional and unbeatable customer experience.
  2. Previous experience is a customer service and support role.
  3. The ability to work under pressure successfully managing multiple clients and prioritising workloads.
  4. Ideally some knowledge of the residential construction industry including building your own home or a passion for building design.
  5. Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.

Apply today

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.

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