Branch Manager

Are you a driven people leader skilled in managing systems and processes who loves building teams? Interested in working for Australia's leading strata and property services provider where your career can thrive? Then this could be the role for you

• Career Growth: Lead and shape our successful strata team.
• Team Culture: Enjoy a fun, collaborative, and supportive work environment.
• Hybrid Work: 50% in office to collaborate and 50% at home for focused work.

Join our team as a Branch Manager in Cairns

We are seeking a dynamic Branch Manager to join our BCS Cairns branch. Reporting to the Regional General Manager, you will oversee the day-to-day operations of our strata team in Cairns and Port Douglas. Be part of our high-performing National Branch Manager leadership team, leveraging shared expertise to drive results. If you're passionate about leading professionals and achieving industry-leading results, we want to hear from you

Relocation support is available for candidates outside Cairns to assist with your transition.

Your Objectives:

• Leadership: Lead a dedicated team aligned with our values, ensuring exceptional service delivery and making a real impact daily.
• Branch Performance & Operations: Drive growth and manage expenses, leveraging your expertise in strata functions and legislative knowledge to meet SLAs.
• Client Focus & Growth: Engage with clients and colleagues to address complex building portfolio challenges and improve services.
• Employee Development: Foster a supportive environment, coach staff, and promote professional growth and satisfaction.
• Hiring and Retaining Talent: Attract top talent, motivate your team, and cultivate a culture of excellence and innovation.

What makes you stand out?

• At least 3 years of leadership experience, preferably in professional services such as real estate, financial services, legal, or insurance.
• Ideally, at least 3 years of experience as a strata managing agent.
• Diploma or degree in management or a related field (preferred).
• Excellent leadership, communication, influencing, and interpersonal skills.
• Strong knowledge of business operations and HR procedures.
• Understanding of client and strata manager roles and their interface with owners.
• Proficiency in financial reports and budgets.
• Competent in Microsoft Office, especially Outlook and Excel, and capable of using multiple systems effectively.
• Customer-focused attitude.
• Proven ability to lead change.

BCS Cairns is a vital branch within the PICA Group network.

Who is PICA Group?

We are Australia's leading strata and property services provider, comprising a network of industry specialists in strata and facilities management, property development, debt recovery, and legal services. We enhance community living by caring for our customers' most valuable assets— their investments and homes.

What we offer:

Join PICA Group and become part of a passionate team supported by dedicated customer care and centers of excellence. Our employees' feedback reflects a high level of satisfaction, with a Glassdoor rating of 4.1 stars.

How to apply:

If you're ready for your next career step and want to join an industry leader during a period of transformation, please apply via the provided link.

We value diversity and promote a culture where everyone can bring their whole selves to work, enhancing community living for all.

For more information about PICA Group, visit:

LinkedIn

Website

You must have the right to live and work in this location to be considered.

We do not accept speculative CVs from agencies unless the role has been released directly to the agency. Any agency assistance will be coordinated by our Talent Acquisition team.