Concierge

3 weeks ago

Sydney, New South Wales, Australia Park Hyatt Full time
Overview

A Concierge is responsible for answering questions, giving directions and making detailed reservations or recommendations for our area. This position requires knowledge of all Park Hyatt Sydney offerings, Sydney restaurants, attractions and to arrange guest services through a wide variety of recommended vendors, local events and venues and transportation options. To provide information and assistance to Park Hyatt Sydney guests ensuring the highest possible standard of service and professionalism at all times. Establishes a rapport with guests maintaining empathetic conversations and relationships, offering a personalised and pre-emptive service that is tailored to suit the individual preferences of each guest.

Responsibilities
  • Responsible for greeting and welcoming guests
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Respond to complaints and find the appropriate solution
  • Provide maps and directions.
  • Assist in on-site events such as weddings or corporate meetings
  • Develop and expand a network of contacts within the community
Qualifications
  • Previous experiences as a Concierge within a five star hotel or similar environment preferred
  • Must possess a professional presentation
  • Outstanding guest services skills, sophisticated verbal and written communication skills with high attention to detail
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Extremely organised and well developed computer knowledge
  • Extensive knowledge of Sydney and surrounds
  • Must already have a valid visa to work in Australia
Benefits
  • Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
  • Access to complimentary and discounted Hyatt accommodation worldwide
  • Access to internationally recognised learning and development programs and opportunities
  • Access to an employee assistance program and paid family leave benefits
  • Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt. If you are looking for a fulfilling career, please apply through www.careers.hyatt.com

#J-18808-Ljbffr

  • Concierge

    2 weeks ago

    Sydney, New South Wales, Australia Staffing Group Full time

    Competitive Salary- Opportunity for career progression- Flexible work hours on a rotating roster**We are seeking motivated Concierges with exceptional customer service and previous experience in hospitability, guest service or security.**Our client provides concierge & resident services to several large strata schemes both on a 24 hour and rotational roster...

  • Concierge

    4 days ago

    Sydney, New South Wales, Australia Keyton Full time $104,000 - $130,878 per year

    About KeytonWith over 75 villages and more than 17,000 residents nationally, Keyton is one of Australia's leading owners and operators of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common: we all lead with heart, and we're...

  • Concierge Supervisor

    3 days ago

    Sydney, New South Wales, Australia W Hotels Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely...

  • Concierge

    2 weeks ago

    Sydney, New South Wales, Australia Jll Full time

    About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Concierge Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $97,600 - $118,605

    Job OverviewThe Concierge Supervisor role supports all aspects of Concierge functions, overseeing the service and staff in the absence of the Assistant Chief Concierge.Main ResponsibilitiesSupervise teams to maintain a concierge service and drive the Whatever/Whenever culture for guests.Collaborate with management to ensure departments are aware of guest...

  • Head of Concierge

    3 weeks ago

    Sydney, New South Wales, Australia Compass Group Pty Limited Full time

    Head of ConciergeUp to $80k plus superannuation per annum (Depending on experience)Step into a leadership role in a premium corporate environmentMonday to Friday roster – no weekends or public holidaysBe part of a global organisation with ongoing development opportunitiesAt Rapport we believe that every guest experience should be unique. We are specialists...

  • Concierge Lead

    2 weeks ago

    Sydney, New South Wales, Australia First Contact Full time

    Location: Sydney Salary: AUD Industry StandardsBe the face and heart of Sydney's most premium assets.At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building owners,...

  • Concierge Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 24178341**Job Category** Rooms & Guest Services Operations**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Natural Talent**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W...

  • Casual Concierge

    3 weeks ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Casual Concierge - Mandarin and English SpeakerPosted 4 weeks ago. Be among the first 25 applicants.EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of...

  • Casual Concierge

    3 weeks ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Casual Concierge - Mandarin and English Speaker Posted 4 weeks ago. Be among the first 25 applicants. EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large...