Admin/Customer Service, with some Marketing/Content Creation

Job Application Code: 003748 (add this to the application form)

Working Hours:

QLD hours Part Time

Monday – Thursday (Shift hours is negotiable) – 7-9am & 2-4pm

Friday – 2-3pm

Saturday – 9-10am

Communication:

Viber to communicate with the team

The company is located in the heart of Brisbane CBD, surrounded by numerous small, medium, and large-sized businesses. Corporate clients are the ideal target audience, so it would be highly beneficial to include outreach to local businesses and large corporations. There are several offers available for corporates to experience the club for free, which can be shared with neighboring businesses. Additionally, the company is open to offering bonuses if the Virtual Angel successfully acquires a corporate client for the gym.

Bonus: Experience in the fitness industry

• Reply to emails/texts via MindBody CRM
• Handle suspensions/cancellations
• Respond to member inquiries
• Marketing/content:
• Basic video editing, Canva for graphics
• Social media management (Instagram, Facebook, LinkedIn)
• Email/text marketing via Mailchimp (weekly newsletters, sporadic promotions)
• Ad-hoc research/outreach (e.g., equipment sales)
• Personal training session booking outreach
• Membership & Customer Service Support
• Handle cancellation & suspension requests via MindBody.
• Respond to member inquiries through email & MindBody's messaging system.
• Ensure all inquiries are addressed within the same day.
• Follow up with inactive members (bad debt management).
• Replying to people who message us via Instagram and Facebook (current clients and new potential clients)
• Marketing & Promotions Support
• Send out promotional emails & texts via MailChimp. – once a fortnight for newsletter
• Ensure timely execution of promotions (e.g., new gloves for Muay Thai classes).
• Prepare and schedule email & SMS campaigns.
• Social Media & Content Support
• Use pre-made templates to create marketing content in Canva. Canva has templates for most items, but you may need to create designs from scratch. You can also use other graphic design tools if preferred.
• Assist in posting promotions & announcements on Instagram.
• Potentially assist with LinkedIn content management (posting & engagement) – the company has an account but has never actively used it. If the Virtual Angel has experience in this area, they would be expected to take control of the accounts and request the necessary content on a weekly basis for optimisation.
• Basic Video Editing Support
• Edit short videos for marketing (CapCut or similar tools).
• Assist in repurposing video content for social media.
• Administrative & Business Support
• Maintain structured admin workflows.
• Ensure consistent member communication through MindBody.
• Potentially assist with minor website updates (if familiar with Webflow).
• MindBody (Must have experience) – CRM
• MailChimp (for email campaigns)
• Canva (for social media & promotional content)
• CapCut (or similar video editing tool)
• Webflow (Bonus: for minor website updates)

Preferred Experience:

• Customer service & admin experience in a gym, wellness, or fitness business.
• Basic digital marketing & content management.
• Familiarity with managing member databases.
• Familiar with using Googledrive

Qualities :

• Time Management: Ability to prioritise tasks and manage time effectively.
• Problem-Solving: Proactive in resolving issues and handling customer concerns.
• Attention to Detail: Ensuring accuracy in member communication, content (spelling, grammar), and promotional materials.
• Customer-Centric Mindset: Focused on building positive relationships and resolving client issues.
• Creativity: Designing engaging content for social media and marketing using tools like Canva and CapCut.
• Collaboration: Working well with the team to achieve company goals.
• Adaptability: Willingness to learn new tools and handle a variety of tasks.

Key Attributes:

• Proactive
• High level of attention to detail
• Strong communication skills in both written and verbal
• Highly Organised
• Works well in any team environment
• Reliable – can work autonomously

Minimum Technical Requirements:

Internet Speed: Download: Minimum 50MBPS, Upload: Minimum 20MBPS (will be checked live during your Zoom interview)

Computer Specs: 16GB RAM computer (Windows OS or M1/M2 Mac).

Back up internet (a MUST): Fast internet and Mobile Data (Personal Hotspot)

How to submit your application:

Make sure to attach and submit the following in our VA Application Form: