Guest Service Agent

7 days ago


Brisbane, Queensland, Australia ClearCompany Full time

Job Description

As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include but are not limited to:

  • Deliver exceptional guest service, including personalised greetings, efficient check-in/out processes, and handling queries and requests promptly.
  • Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
  • Ensure the Front Office is well-stocked and operate in compliance with hotel policies, procedures, and service standards.
  • Coordinate with housekeeping and other departments to fulfil guest needs and special requests.
  • Assist with concierge duties, providing local information and recommendations.
  • Participate in regular training to enhance guest service skills and contribute to administrative tasks as required.
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