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Policy Officer

1 month ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time

Policy Officer

Location: Haymarket, Parramatta or Gosford (location dependent on the office location of the relevant branch), flexible working conditions with a minimum 2-3 days in office which could be subject to change based on applicable DCS workplace policies.
Grade: DCS Clerk Grade 7/8 starting from $110,266 - $122,058 p.a. base salary, dependent on experience.
Employment type: Ongoing position available, full-time. Potential for Talent Pool creation to fill additional permanent or temporary roles.

Are you passionate about shaping policy and legislation that positively impacts the lives of people and businesses in New South Wales?

Are you a strong communicator with a strategic mind?

If you answered yes to both questions, then this may be the role for you

About the opportunity:

The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. It aims to deliver excellence in customer service, digital leadership and regulatory reform for the people of NSW.

We have some exciting opportunities across two teams for a Policy Officer to join DCS.

Who is the Strategy and Policy Team?

The Strategy and Policy team sits in the Portfolio, Policy and Cabinet Division within the Policy, Strategy and Governance Group in DCS. It is a central policy team responsible for leading strategic reform and providing policy support across a range of DCS priority areas.

Who is the Fair Trading Policy & Delivery Division?

The Policy and Delivery Division sits in the NSW Fair Trading Group in DCS. The branch tackles complex challenges facing citizens and businesses across areas regulated by NSW Fair Trading at a State and National level. Challenges include ensuring consumer protection laws deal effectively with emerging technologies, and ensuring housing sector regulation is fit for purpose especially for vulnerable cohorts.

You will join one of these highly skilled teams providing strategic policy advice to Ministers, the Secretary and senior executives. You will have the opportunity to gain exposure to senior decision-makers and play a role in shaping policy, strategy, and legislation in the DCS portfolio.

In these roles, you will:

  1. Contribute to strategic policy work with Department or NSW Government wide impacts.
  2. Work across a diverse range of policy areas.
  3. Conduct research and analysis on policy issues to support evidence-based decision making.
  4. Develop proposals for legislative reform and support the implementation of new legislation.
  5. Prepare Ministerial briefings, Cabinet submissions and policy or strategic advice.
  6. Contribute to a positive team culture.

This recruitment may also be used to fill other vacancies for Policy Officers.

About You

We are looking for someone with the following skills and experience:

  1. Strong written and verbal communications skills.
  2. The ability to manage multiple tasks effectively, meet deadlines and deliver high quality work.
  3. Adaptability and ability to operate effectively in a complex, sensitive and changing environment, including ability to pick up across new tasks or subject matter quickly.
  4. Experience developing, implementing or evaluating evidence-based policy.
  5. Ability and/or experience in writing briefing notes, discussion papers and having input into the development of submissions to the Minister and Cabinet.
  6. An understanding or experience of how government works, including cabinet, legislative and parliamentary processes.
  7. Strong research and analytical skills with a strategic, proactive and solutions-focused approach to work.
  8. A collaborative nature – enjoys working in a team.

What we need from you:

Click Apply Now below and upload your updated CV (no more than 5 pages) and a Cover Letter of no more than 2 pages.

In your cover letter please share your motivation for applying for this position and your relevant skills.

For any role enquiries for the Fair Trading opportunity, please contact Michelle Devine, Senior Policy Officer at michelle.devine@customerservice.nsw.gov.au. For any role enquiries for the Strategy & Policy opportunity, please contact Emily Swain, Principal Policy Officer at emily.swain@customerservice.nsw.gov.au.

If you need an adjustment during the recruitment process, please notify us on your application form. The Department of Customer Service is proud to be an EEO Employer who is fully focused on equality and believe in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

Closing Date: Tuesday, February 25th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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