Barista / Manager FOH (Full Time)

6 days ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

1 day ago Be among the first 25 applicants

The position oversees Barista duties, overall customer experience and operations, responsible for staff management (hiring, training, scheduling), maintaining a clean and inviting area, ensuring excellent customer service, managing inventory and supplies, and coordinating communication between the front and back-of-house teams to drive customer satisfaction and cafe profitability.

Overall, a Gun Barista who play a key role in creating a welcoming atmosphere for customers while delivering high-quality beverages, food and service in a fast paced work environment.

Responsibilities
  • Staff Management: Recruitment and Training – Hire, train, and schedule FOH staff, such as servers, hosts, and baristas; Supervision – Oversee daily shift operations, ensure staff adhere to internal policies, and maintain excellent customer service standards.
  • Customer Experience: Coffee preparation of beverages according to customer preferences and cafe standards; ensure guests receive a warm welcome, excellent service, and a positive overall experience; knowledge of special diets and alternative milk options; upselling and promotions; issue resolution.
  • Operational Management: Front of House operations, inventory and supplies management, menu knowledge and recommendations, cash handling and POS systems, facilitate communication between front and back-of-house staff.
  • Administrative Tasks: Scheduling FOH staff, budgeting assistance, health & safety compliance.
Essential Skills
  • Coffee: Ability to manage a fast-paced cafe
  • Leadership: Strong leadership skills to motivate and manage the FOH team
  • Communication: Excellent communication with staff and customers
  • Customer Service: Focus on outstanding customer service
  • Problem-Solving: Handle unpredictable situations and resolve issues
  • Organization & Time Management: Manage schedules, inventory, and tasks efficiently

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