Casual Consumer Experience Specialist

2 days ago

Melbourne, Victoria, Australia Amer Sports Full time
Overview

Two casual positions within our Consumer Experience team to support Amer Sports brands Arc'teryx, Salomon, Atomic and Wilson. Based at our Moorabbin facility in Melbourne. Full training will be provided to ensure you are up to speed on systems and processes.

Responsibilities
  • Driving a "Consumer First" attitude and building a strong service experience
  • Responding to consumer enquiries & complaints via live chat, email & phone
  • Assisting with the smooth transition of orders into SAP from our online store
  • Continuous auditing of the online stores and providing feedback
  • Supporting Sales teams, Brand managers and other internal stakeholders
  • Offering solutions and ideas to continuously improve internal processes
  • Participating and supporting at community events and demo days
  • Processing returns and refunds
  • Assessing and providing solutions to consumer warranty claims
  • Liaising with Supply Chain team and our delivery partners regarding fulfilment and delivery issues
Qualifications / Requirements
  • 1 year+ customer service experience in a fast-paced, customer-centric environment
  • Problem-solving skills and the ability to build excellent relationships
  • Passion for our brands and authentic enthusiasm for the outdoors
  • Positive outlook, attention to detail and a desire to succeed
  • Strong communication and adaptability; attitude is important
Benefits
  • A fantastic opportunity to join a company that combines your skills and passions
  • The ability to make the role your own
  • Great benefits across all brand products
  • Dynamic culture with opportunities to develop your career
  • Growth with Amer, with the ANZ footprint expanding in the market
Employment type
  • Temporary
Seniority level
  • Entry level
Job function
  • Customer Service

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