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Bureau Payments Officer

4 months ago

Murarrie, Australia aXesto Part time
aXesto / MYP

About the JobWe are looking for a solutions-focused, highly skilled NDIS Payments Officer.
Remote

Position Overview:
  • Reporting to the Bureau Team Leader, you will be responsible for supporting providers and clients by offering detailed information about payments, price caps, invoice errors and refunds using well-established procedures and structured information. 
  • This role requires high attention to detail and is all about tracking and maintaining high deliverables.
  • You must be an Australian Citizen or permanent resident for this role.

The right person will ideally have skills and experience in:Essential Criteria:
  • Advanced understanding and commitment to person-centred support and services to people with a disability, their teams and service providers.
  • Demonstrated experience (12 months) working within the NDIS Plan Management sector, PRODA (Provider Digital Access), MYP or similar CRM, invoice processing and the NDIS Pride Guide
  • Advanced skills and experience in using a variety of technology software, Microsoft Office applications and accounting software (XERO)  
  • Diploma in Business Administration, Bookkeeping or higher and/or similar demonstrated work-related experience in working with people with a disability in the plan management claims sector
  • Demonstrated experience in delivering quality outcomes through relationship management and high-volume client/customer interactions 
  • Excellent customer service and verbal and written communication skills
  • Ability to learn and advance knowledge within the industry and working environment quickly apply processes seamlessly 

Preferred Criteria:
  •  Understanding of Client Relationship Management Software, particularly MYP;
  •  Understanding and commitment to person-centred support and services to people with a disability, their teams and   service providers. 

Attributes and Values: 
  • A positive, proactive and enthusiastic attitude to learning and engaging within a team;
  • Excellent attention to detail, problem-solving, organisational and planning skills;
  • Be an effective time manager of your work, and work with the team to improve the services offered to providers through refining of communication and workflows;
  • Undertake responsibilities as and when directed by the Team Leader for activities in similar specialised areas.

Key Accountabilities:
  • Provide high levels of service and advice to the differing needs of clients and providers;
  • Participate in the business growth targets and ensure satisfaction among all providers and clients;
  • Proactively ensure that aXesto and MYP are represented and promoted within the industry and community;
  • Actively participate in the client and business growth and development through refining of specialised workflows and communication techniques;
  • Contribute to supporting client choice and control over their plans using industry knowledge and experience ;
  • Ensure correspondence and documentation is managed efficiently and confidentially by all team members;
  • Maintain current knowledge of the NDIS, Quality and Safeguards, price guides and guidelines and proactively drive your personal learning and growth;
  • Provide training and onboarding support to external Plan Managers with the assistance of the Team Leader
  • Advise Plan Managers on established procedures and provide advice to suit member agreement  
  • Provide training and general guidance to Support Officers with an emphasis on quality and compliance with the support of the manager and established processes and procedures  
  • Contribute specific skills and training to the shared tasks of the organisation 
  • Assist with data and administration to ensure claiming and payment activities are completed correctly according to established procedures 
  • Oversee the provision of all payments and exceptions and maintain detailed records within CRM system for multiple Plan Management Companies 
  • Process payments, credits and reconciliations to providers ensuring friendly, effective, accurate, compliant, and timely outcomes for our clients 
  • Resolve payment issues and errors using well-established procedures and methods 
  • Ensure quality record management and capturing of income and participant budgets within our system