Assistant Restaurant Manager

1 week ago

Melbourne, Victoria, Australia 21c Museum Hotels Full time
Overview

Sofitel Melbourne On Collins stands as the pinnacle of luxury in the heart of Melbourne's vibrant city center. Combining French elegance with modern luxury, we offer unparalleled experiences for our guests, from exquisite dining to immersive cultural events.

Experience unparalleled luxury at the prestigious Paris End of Collins, nestled in the heart of Melbourne's vibrant theatre and business districts. Our exquisite 5-star hotel features 363 rooms, each offering breathtaking views of the iconic Melbourne skyline.

Restaurants, Bars & Events venues:

  • No35 Restaurant: Indulge your senses with sophisticated modern dining infused with vibrant contemporary French flair at No35 restaurant.
  • Atrium Bar on 35: Discover refined exclusivity as you savor unique signature cocktails amidst an elegant ambiance at Atrium Bar on 35.
  • Club Lounge: Immerse yourself in an elevated French joie-de-vivre experience at our exclusive Club Lounge, reserved for our esteemed club guests.

Elegantly Chic Venue Spaces

Explore our collection of 12 elegantly chic and versatile venue spaces tailored to meet your every need. Whether hosting grand events for up to 1,000 guests in our prestigious Grand Ballroom or conducting intimate executive meetings, each space is meticulously crafted to surpass expectations.

Job Description

As Assistant Restaurant Manager, you will play a key supporting role in the daily operations of our renowned No35 Restaurant. Working closely with the Restaurant Manager, you will help deliver exceptional service at every guest contact point, assist in driving revenue opportunities, and maintain effective cost controls. This is a hands-on role with a strong service focus, where you will lead by example while supporting and motivating the team to uphold our brand's high standards.

Key Responsibilities
  • Assist the Restaurant Manager in ensuring smooth day-to-day operations of all meal periods, with a focus on exceeding guest expectations.
  • Support in the supervision, training, and development of Ambassadors to ensure consistent adherence to service standards and procedures.
  • Contribute to the onboarding, orientation, and induction of new Ambassadors in collaboration with management.
  • Assist in managing yield and seating optimisation to maximise revenue opportunities.
  • Be present on the floor during service periods to provide direct support to team members and respond to guest needs.
  • Handle guest enquiries, requests, and feedback promptly, escalating major concerns to the Restaurant Manager where appropriate.
  • Support the implementation and maintenance of departmental policies and procedures through coaching, training, and workplace observation.
  • Promote a positive and professional work environment, fostering teamwork and collaboration across the restaurant.
  • Ensure Ambassadors under your supervision are managed in accordance with relevant workplace agreements and policies.
Qualifications
  • - Minimum of 2-3 years years supervisory or managerial experience with a track record of looking after larger teams. This is not an entry level role and the successful candidate must be a self starter
  • - Good understanding of local and international wines
  • - Full availability across 7 days, AM and PM
  • - Excellent communicator
  • - Must have full working rights in Australia, no sponsorship available

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