Customer Advisor

Part-time role based in our Moonee Ponds Branch

5 days per week, Monday - Thursday 9am-4:30pm & Friday 9am-5.30pm

Have a meaningful impact on your community

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• We set bold ambitions and clear expectations to get the best customer outcomes.

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• Health and Wellbeing benefits including discounts on a wide selection of products to suit personal circumstances

Join our team in this role working 5 days per week, 9:00am – 4:30pm, Monday to Thursday and 9:00am – 5:30pm Friday.

• Support our Moonee Ponds Branch by being the first point of contact for customers and put them at the centre of everything you do
• Assist customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions
• Ensure customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
• Demonstrate Smarter Banking options (self-service and digital) to help make banking simple, easy and secure
• Undertake ongoing training and development to enhance your career

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers
• An interest in upskilling and career development opportunities with NAB

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. We have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our Employee Resource Groups we foster an inclusive environment where all NAB colleagues' backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit NAB careers. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au or visit our Careers page for other contact options.

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, so we encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.