Supplier Relations Executive

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TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (37.5 hours per week) Supplier Relations Executive who can support our growing Procurement Department. As the Supplier Relations Executive, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Assist the Procurement team with development and execution of supplier programs.
• Develop and maintain working relationships with hoteliers and other suppliers.
• Assist the team with documentation and data management for the Request for Pricing (RFP) process, including distribution and loading of supplier rate updates.
• Action internal queries and issue escalations related to suppliers, providing solutions and liaising with staff and suppliers.
• Work closely with Operations and Divisional heads on car and ground transport rates and queries, assist internally with rate checking and issue escalation and resolution.
• Collect and store hotel information on relevant database systems and ensure smooth operation of back-office systems related to suppliers, ensuring data accuracy.
• Assist the Procurement team in collating supplier reports from Tramada and TAG Desktop.
• Coordinate supplier office visits and agents' presentations and liaise with other APAC offices to obtain their appointments. Meet and greet catering deliveries, off-site events and FAM trips. Organise calendar of supplier events and invite and manage all staff invitations as needed.
• Attend industry events to enhance TAG's profile in the hotel industry.
• Coordinate employee attendance to all in-house supplier training sessions, presentations, FAM trips, and supplier functions. Assist with the distribution of supplier information to all employees. Attend all in-house supplier training sessions, presentations, and meetings, when required.
• Coordinate shareholders, directors, and support employee business travel requiring APAC accommodations in line with the TAG Business Travel Policy.
• Keep a log of Hotel Reward Points and properly allocate the Hotel Reward Points when needed towards directors or employee travel.
• Collate and distribute the bi-weekly Supplier Relations Newsletter for all APAC internal staff. Includes actively researching and keep up with hotels news, anything relevant worth broadcasting, new hotel openings etc.
• Operate in accordance with local bribery legislation and company policies.
• Provide customer service and adhere to service level agreements and company PCI regulations.
• Work with the Finance team to ensure accurate and timely processing of payments where required.
• Assist the team with the setup of allocations and contracts for suppliers and vendors.
• Field agent queries and maintain supplier profiles, assist with load inventory, and update supplier details in the system.

Qualifications:

• Certificate or diploma in travel, tourism or related field OR in lieu of education, equivalent combination of education and directly related experience.
• 2+ years of relevant experience in a procurement or negotiation-focused role. Or within the travel industry and/or hotel, supplier relations role.
• Strong knowledge and understanding of supplier contracts, pricing, RFPs, commissions, mark-ups.
• Knowledgeable about APAC hotels, specifically destinations close to major venues.
• Advanced Microsoft Excel skills.
• Advanced customer service skills.
• Advanced change management skills.
• Advanced time management skills.
• Advanced knowledge & understanding of negotiated contracts / pricing and RFP processes.
• Knowledge of hotels within Asia Pacific, specifically destinations close to major venues.
• Passionate about events and travel.

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionStrategy/Planning, Administrative, and Business Development
• IndustriesTravel Arrangements

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