Resident Experience Team Member

4 weeks ago

Canberra, ACT, Australia UniLodge Australia Pty Full time

Join our Dickson Village property and bring your vibrant personality providing seamless service for our valued residents.

04th August, 2025
  • Launch your career in Build to Rent—join Dickson Village Apartments today
  • Cultivate an outstanding resident experience and assist with property management tasks
  • Full Time Position
04th August, 2025
  • Launch your career in Build to Rent—join Dickson Village Apartments today
  • Cultivate an outstanding resident experience and assist with property management tasks
  • Full Time Position
ABOUT ESSENCE COMMUNITIES

Essence Communities have been at the forefront of this emerging sector, operating their leading BTR management platform for over 2 years. Essence Communities have operational BTR assets across Queensland and Victoria, with a growing pipeline of projects and partnerships with private and Institutional partners.

Our property management platform is shaped from a 25+ year track record in property and asset management. Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia's rental sector.

WHO YOU ARE

Our Resident Experience Team Members (RETM) are the welcoming face and helping hand of our Essence Communities team. You will play a key role in assisting the Property Manager with the day-to-day operations of the asset, ensuring an exceptional residential experience.

You will be naturally helpful, warm and welcoming, and willing to go the extra mile to assist your team, our residents, visitors and clients with enquiries related to their residency, general needs, lifestyle and local area. Ideally you will have experience in a similar role within real estate, student accommodation or the hotel industry. You will be prepared to draw on your experience to problem solve issues to help improve resident experience in the moment.

YOUR RESPONSIBILITIES

Your responsibilities as an RETM will include, but not be limited to:
  • Create a friendly environment that delivers an exceptional customer service experience for our residents.
  • Assist all prospective residents, in-house residents, and guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service.
  • Assist with the day-to-day property management of apartments.
  • Operate the front desk reception as needed.
  • Complete the check in and out process for our residents at the beginning and end of their tenancy.
  • Conduct ingoing, routine and exit inspections and condition reports.
  • Coordinate maintenance requests and liaise with third parties regarding building facilities management.
  • Collection and reconciliation of rent and ancillary revenue payments
  • Ensure apartment turnaround times are in conjunction with targeted KPI's, ensuring routine inspections and repairs are carried out prior to move out.
Skills & Experience Required
  • Unrestricted working rights in Australia
  • Cert IV in Real Estate Practice (ACT) or be willing to obtain
  • Excellent communication skills and keen attention to detail
  • Confident in problem-solving and making sound decisions
  • Foundational experience in leasing or property support
Our Offer To You
  • Inclusive Culture – Collaborate with a diverse and engaging team
  • Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
  • Professional Development – Take advantage of company paid operational licence training
  • General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals
  • Travel Perks – Access exclusive rates at Essence Hotels & Apartme
About Dickson Village

Situated close to the Canberra CBD, Dickson Village Apartments offers elevated living experiences with onsite management and sustainable living options. Residents can choose between furnished and unfurnished apartments, along with amenities designed for convenience and engagement programs to foster a true sense of community. Affordable housing options are also available for key/essential workers.

Apply now with your resume and a brief cover letter to start your journey with us.

Applications will be reviewed as they are received, and UniLodge Living Group may close this advertisement at any time.
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