Program Manager, Infrastructure Operations

The Program Manager, Infrastructure Operations & Projects is accountable for developing the technology and infrastructure roadmap, optimising the use of the cloud service platforms and meeting required performance benchmarks for cloud services and on-premises platforms and technologies. This role is to lead and manage the operations of the team and provide thought leadership and advice on cost optimisation for platforms and infrastructure within the departments.

The role is also accountable for the team's delivery of technology and infrastructure projects as well as maintaining current platforms and technologies to meet production Service Level Agreements (SLAs) and refresh ageing and out-of-support environments.

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

Can you Demonstrate?

• Providing expert advice on infrastructure cost optimisation, contributing to commercial negotiations, contract management, and financial planning to ensure value-for-money outcomes and sustainable service delivery.
• Providing strong leadership and direction to the team, ensuring timely, budget-conscious, and high-quality delivery of projects, enhancements, and defect resolutions that meet or exceed stakeholder expectations.
• Maintaining accountability for the performance, availability, and optimisation of operational infrastructure across data centres and cloud environments, enabling DevOps practices and ensuring robust network and platform support
• Lead the development and continuous refinement of the department's forward technology roadmap, integrating emerging innovations and proactively addressing infrastructure-related risks to ensure resilience and alignment with strategic priorities.
• Ensuring compliance with government, eHealth, and ETB strategies and policies, including adherence to the PDM and other endorsed methodologies.
• Overseeing the end-to-end delivery of infrastructure and technology initiatives in accordance with the department's Project Delivery Methodology (PDM), ensuring timely, on-budget, and high-quality outcomes that support roadmap execution across both departments.

Qualifications

• A relevant IT related degree or qualification will be highly advantageous to this role.
• Certification in PRINCE 2 or other project management methodology is highly desirable.

Specialist Expertise

• Agile project experience will be advantageous.

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

Applications should include a resume and a cover letter. Click the 'Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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