Student Lifecycle Senior Officer

2 weeks ago

Melbourne, Victoria, Australia RMIT University Full time

Overview:

  • Full-time, Continuing position

  • Salary Level HEW 6 + 17% Superannuation

  • Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Student Lifecycle Senior Officer (Admissions), you will work in a team coordinating the effective processes for admissions and selection activities across all College programs, modes and locations. You will work across the full range of activities associated with the student lifecycle (admission, credit assessment, enrolments, assessment, timetabling and student advice) with a primary focus on admissions and selection related activities within the lifecycle. You will also be required to case manage complex partner, student and applicant queries ensuring resolution within a timely manner.

To be successful in this position, you will have:

  • Experience in delivery of admissions and selection coordination activities and/or demonstrated experience in the coordination and delivery of administrative services in an education environment.

  • Demonstrated experience in delivering high quality customer service through understanding the needs of the stakeholder.

  • Demonstrated ability to work effectively, flexibly and collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of team goals.

  • Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and to drive creative solutions through to implementation within the immediate work area.

  • Proven ability to work independently, use initiative and prioritise tasks and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance.

  • Demonstrated highly developed organisation, interpersonal, communication skills and the proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues.

  • A high order of analytical and problem-solving skills and the demonstrated ability to develop and implement innovative and creative solutions.

  • Has the ability to adapt to changing software, digital technology and service delivery requirements.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PhD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL).

In line with RMIT's vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT's new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students, creating passion with purpose for its staff and shaping the world with impactful research and global reach.

For further details about the College, please visit: RMIT College of Business

To Apply:

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact the Talent team via talentsupport@rmit.edu.au.

Position Description - Student Lifecycle Senior Officer (Admissions)

Please note: If you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

#LI-Hybrid

Applications Close: 2 Apr 2025 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani via talentsupport@rmit.edu.au or visit our Careers page for more contact information - RMIT Careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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