Senior Software Lifecycle Specialist

3 weeks ago

Melbourne, Victoria, Australia NTT Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Software Lifecycle Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client's software estate and increase lifetime value for the organization. As the primary software post-sale point of contact for clients, this role drives client-facing activity through the Software Lifecycle Specialist Charters of Adoption, Expansion, and Renewal of software.

Acting as the clients' trusted advisor for software, they help the client realize value from their relationship with the organization and ensure the client's relationship experience is a positive one. The Senior Software Lifecycle Specialist is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal for software.

What you'll be doing

Key Responsibilities:

  • Works closely with the assigned Client Manager and Service Delivery Managers to ensure consistent and effective client engagements, leveraging resources as required.
  • Accountable for the client's deployment and adoption of their software investments.
  • Creates Software Success plans to help accelerate software usage and feature adoption.
  • Ensures alignment to the Line of Business and IT Team to ensure business and/or operational objectives are being achieved.
  • Drives activities to demonstrate how to adopt new features of the software suite and communicate with the Client Manager.
  • Ensures adoption plans are updated and regular business review meetings are held to demonstrate value to the client.
  • Drives regular training programs with the client on how to use specific software features.
  • Identifies opportunities to upsell, cross sell and expand Software offerings as well as ensure the uptake of company service offers.
  • Responsible for reporting success metrics back into the organization and its vendors.
  • Acts as the conduit between the Client Managers and Professional Services and Consulting.
  • Ensures that the organization is making the most of the vendor Activation rebates and Lifecycle Advisor Credits.
  • Partners with the Client Success Managers to ensure successful renewals of software.
  • Actively documents case studies and drives the design of the software defined infrastructure offering, usage and adoption, interfacing with the vendor and services delivery team, KPI, adoption of delivery obligations and renewal.

Knowledge and Attributes:

  • Good interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
  • Advanced account planning and stakeholder mapping and management techniques.
  • Advanced ability to interpret a client's business strategy/plans and understand opportunities for organizational solutions/services.
  • Advanced knowledge of company's offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
  • Advanced ability to provide an external industry viewpoint (including industry insights, technology trends, and competitor landscape) and to highlight company's expertise and differentiated offerings and position 'partnership' offerings with the client.
  • Well-developed sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals.
  • Ability to execute on-time renewals with minimum volume or price churn.
  • Advanced knowledge and understanding of IT service environment, service operations, and ITIL practices.
  • Advanced understanding of organization's billing processes and client invoicing linked to contracted services.
  • Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to the market in order to hold strategic client conversations.
  • Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client, and understand how to position as a value exchange.
  • Communication skills (verbal and written) coupled with good questioning skills.
  • Advanced ability to interpret complex data/reports, derive business insights and define relevant operating responses.
  • Advanced understanding of organization's approach to Software Lifecycle Management, including the strategic direction and operating model.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in business management or related field.
  • Certification and working knowledge of ITIL practices.
  • Additional relevant vendor certifications would be advantageous.

Required Experience:

  • Advanced experience in a Managed Services and/or Outsourcing environment.
  • Advanced experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment.
  • Advanced experience in sales and client engagements at manager level within a commercial service offering environment.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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