Account Director

Wellcom is a global creative production agency. We are a collective of content, production, and technology experts, working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video. Our client list spans global brands, local businesses, and creative agencies. We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.

About the role

Working closely with the Group Account Director, you'll play a key role in growing one of our most valued partnerships while also helping us uncover exciting new business opportunities. As a senior member of the team, you'll lead and uplift a dedicated Account Management team, creating a collaborative, accountable, and innovative culture where great work thrives.

You'll bring a strategic mindset and a deep understanding of our clients goals, always looking for ways to strengthen the partnership and spot opportunities that add value—for them and for us. Your leadership will be all about building strong, genuine relationships, championing trust, and delivering work that makes a real difference.

We're looking for someone who's as comfortable talking all things strategy and digital outputs as they are exploring AI, automation, and production delivery. Someone who truly gets client needs, can speak to the full power of what Wellcom offers, and knows how to shape solutions that deliver real results.

If you're passionate about great work, strong partnerships, and leading with heart—we'd love to hear from you.

Role Responsibilities – Strategic Leadership & Client Growth

• Lead with seniority by guiding the Account Management team to elevate and deliver best-in-class service while ensuring the alignment of client initiatives that realise business objectives and long-term growth strategies.
• Drive Account Growth and strategic service expansion by propelling deep insight into our clients marketing strategies.
• Proactively identify opportunities across Wellcom's full suite of products and services. Champion upselling and cross-selling initiatives that add measurable value.
• Take a leadership role in driving agency growth by identifying new revenue streams across both existing and adjoining Business Units. Develop and present tailored presentation decks that solve client challenges and elevate enterprise brand impact.
• Along with the Studio Lead and Creative Director, drive the scope and briefing of high-value projects. Delegate Local Area Marketing community-based asset opportunities effectively across Account Management while ensuring briefs are strategically aligned.

Key Qualifications & Requirements

• 5–8 years in leading a commercial Account or strategic client management within creative, advertising, or marketing environments; agency background essential.
• Creative agency experience is a must.
• Proven track record of successfully working with a variety of teams – account service, creative, and technical.
• Proven track record of meeting or exceeding client expectations.
• Manage up to 5 Business Unit portfolios at one time.
• Highly organised, detailed oriented.
• Strategic and creatively focussed.
• Strong financial understanding including; SLA contracts, quoting and scoping, process, deliverables, and budgets.

If you were here in the last month you may have:

• Participated in our 'Yes and' weekly contribution from members of our team. Every Tuesday our business comes together for our weekly Stand Up. We aim to share something interesting that each member of our team wish to share.
• Easter morning breakfast and coffee get together
• International Women's day walk and coffee
• Celebration lunch to welcome some of our new starters
• Lunch and Learn – Market research client strategy insights session at the client office
• Onboarding a new platform (Asana) to promote ease of workflow. An opportunity to trial and test and make recommendations before it goes live. Making collaboration as a team fun and valuable for the future of the account

What we do at Wellcom to support the wellbeing of our people:

• Professional development opportunities to support career growth including lunch and learns, workshops, and hands-on development.
• Employee Assistance Program for general wellbeing check-ins, or working through challenging circumstances.
• Access to our online wellness platform and app designed to support physical, mental, and financial wellbeing needs.
• Recognition and awards programs to celebrate our people and acknowledge their achievements and success.
• Our new office in Darlinghurst was designed with our wellbeing in mind, with lots of natural light, internal gardens, and spaces for collaboration.

Ready to apply?

To submit your interest in this role, click on the Apply button and complete all of the application questions.

We warmly welcome applications from First Nations People. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability. We are committed to providing accommodations for individuals with disabilities to ensure their full participation in the application, recruitment process, and the workplace. If you need assistance or accommodations of any kind, please indicate this in your application. We would love to hear from you