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Assistant Night Manager
1 month ago
To create Great Hotels Guests Love by providing True Hospitality for everyone
Position: Administration
Type: Full-time
Location: Office | Melbourne, VIC, Australia
Level: Senior — A role for someone with advanced knowledge and skills. May involve mentoring, leading others, or specialization. Typically at least 5 years of experience.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
About the roleYour day-to-day: You will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. You will also play a key role in coaching and mentoring your team, providing support and guidance to ensure operational excellence.
What you'll be responsible for- Coordinate the smooth and effective day-to-day administrative operations of an office or team
- Organisation and Administration: Manage the smooth operation of projects and cases including filing documents, scheduling appointments, and organizing files and documents
- Compare and rank the relative importance and/or urgency of different tasks to identify the best order of actions
- Accurately identify and rectify discrepancies or errors that exist in information and deliverables
