Manager, Standards and Training

Join to apply for the Manager, Standards and Training role at dnata. This full-time position can be based at Brisbane, Gold Coast, Sydney or Melbourne, with the option to base at other major office locations.

Location: Sydney (remote considerations for other locations may apply per business needs).

The Manager, Standards & Training is responsible for defining, maintaining and assuring the standards by which our operational staff are trained and supported to perform their roles effectively and safely. The role sets the framework for operational training and competency assessment, ensuring our ways of working are clearly documented, and oversees that these standards are applied consistently across the business.

Reporting to the Chief Operations Officer, you will ensure our ways of working are documented, implemented, trained and reviewed so that staff have the skills to perform their work efficiently and safely. You will work with the National Corporate Standards and Training team to improve training, competency assessment and records management, align with company and Global standards, and meet completion and compliance deadlines. You will also work on national projects involving SAT.

• Manage the national Standards and Training program for dnata catering & retail.
• Core areas of focus include Standards & Documentation; Training Design & Delivery; Business Support & Guidance; Quality Assurance & Reporting; Systems Support; and Building Career Pathways & Development.
• Maintain the Training Platform (MLZ) with accurate documentation of all training.
• Coordinate national training and facilitation calendar.
• Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) for frontline operations staff.
• Set standards of operational training for all frontline roles and develop competency assessment tools.
• Determine training delivery methods and assessment record management tools.
• Collaborate with HSE, Food Safety, WFP and P&C teams on compliance and continuous improvement.
• Support and mentor the Corporate SAT team to build and develop best practices.
• Monitor and evaluate training effectiveness and maintain training compliance.
• Influence partner Airline customers to streamline training requirements.
• Regularly review and optimise current training systems.
• Identify and build career pathways for frontline staff through internal development opportunities.
• Provide regular communication updates and reporting to the COO on training matters.
• Work on assigned national projects involving SAT.

• Demonstrated success in a similar role (multi-city or national ideal).
• Relevant tertiary qualifications in HR, Training, Course Writing, etc.
• Well-developed report writing and presentation skills to C-Level.
• Demonstrated skills and achievements in project management.
• Experience in working with and influencing a diverse group of stakeholders.
• Business and industry acumen.
• Competent in documentation and records management using MS Office Suite.
• Strong communication (written and verbal) and influencing skills.

• Competitive salary paid weekly.
• Flexible working arrangements with domestic travel opportunities.
• 5 weeks annual leave per 12 months service.
• Tailored Novated Lease program.
• Monthly cultural celebrations, parking allowance.
• Access to our Employee Benefits program including wellbeing platform, discounted private health insurance and discounts from 700+ retailers.

We are Australia's largest inflight catering and retail partner. We operate 16 facilities across 12 cities and employ over 4,000 people. dnata is part of the Emirates Group and provides air services including ground handling, cargo, travel, and inflight catering and retail services.

For more information about dnata catering and our global businesses, visit the Australian careers site and watch a short video: dnata catering careers Australia.