Senior Business Analyst

2 weeks ago

Melbourne, Victoria, Australia Synchro Partners Full time
Overview

Senior Business Analyst role at Synchro Partners. Synchro Partners is partnering with a leading organisation currently undergoing a major transformation and seeking a Business Analyst with proven experience across Salesforce Service Cloud and Sales Cloud. This role will maximise the value of Salesforce by enabling better customer engagement, streamlined sales processes, and service excellence. You will work with business stakeholders, project teams, and Salesforce specialists to define requirements, improve processes, and ensure that Salesforce solutions are effectively delivered and adopted across the organisation. You will also work with the IT team to ensure enhancements and changes are documented thoroughly.

Key Responsibilities
  • Gather, document, and manage business requirements related to Salesforce Service Cloud and Sales Cloud.
  • Analyse current sales and service processes to identify improvement opportunities and design future-state workflows.
  • Translate business needs into functional specifications, user stories, and acceptance criteria for Salesforce configuration and development.
  • Facilitate workshops and stakeholder sessions to align on requirements and priorities.
  • Support Salesforce testing activities, including test case creation, execution, and defect resolution.
  • Collaborate with sales leaders to enhance pipeline management, forecasting, and reporting in Salesforce Sales Cloud.
  • Partner with service teams to streamline case management, knowledge base, and customer support workflows in Salesforce Service Cloud.
  • Provide insights and recommendations on Salesforce best practices, automation, and scalability.
  • Support training, change, and adoption initiatives to embed Salesforce into day-to-day operations.
  • Contribute to project reporting, governance, and delivery milestones as required.
Key Requirements
  • Proven Business Analyst experience with a strong track record on Salesforce Service Cloud and Sales Cloud projects.
  • Deep understanding of sales, CRM, and customer service processes.
  • Experience gathering requirements and translating them into Salesforce functionality, user stories, and workflows.
  • Strong stakeholder engagement skills, with the ability to influence sales, service, and leadership teams.
  • Exposure to Salesforce testing, UAT, and deployment activities.
  • Excellent communication, facilitation, and documentation skills.
  • Experience working on enterprise-wide Salesforce programs or large transformation initiatives is highly desirable.
About Synchro Partners

Synchro Partners by Slade Group are technology recruitment specialists. We help organisations gain competitive advantage by finding and securing exceptional technological talent. We love partnering with clients to build high-performing teams that develop the best technology products, provide service excellence to their customers, and successfully deliver projects. Our passion for people, technology, and commitment to being experts in our industry specialisations is what sets us apart in the marketplace.

How to apply

For further information please reach out to Bianca Rivera at brivera@synchropartners.com.au.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Staffing and Recruiting

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