Technical Instructor

Technical Instructor - Sydney or Melbourne

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Overview

The Technical Instructor for the Snowflake Customer Education and Training Team will be responsible for creating and delivering compelling education content and training sets that make complex concepts come alive in instructor-led classroom venues. The senior instructor will be seen as a subject matter expert and leader in transferring knowledge of Snowflake to customers, partners and internal teams, accelerating their technical onboarding journey. This role also leads cross-training efforts, program management, and helps strategically ramp multiple resources with our external stakeholders.

This is a unique opportunity to contribute to high-value, high-impact delivery at an exciting time for Snowflake. If you are energetic, self-managed, with experience teaching data courses to customers and strong presentation and communication skills, we'd love to hear from you.

Responsibilities

• Teach a breadth of technical courses to onboard customers and partners to Snowflake, the cloud-powered data warehouse
  
• Cross-train a breadth of technical courses to qualified individuals and resources
  
• Cover concepts including Snowflake data warehousing concepts, SQL capabilities, data consumption and connectivity interfaces, data integration and ingestion, database security, performance topics, cloud ecosystem topics, and more
  
• Apply database and data warehousing expertise during training to help customers transition from prior database environments
  
• Deliver content and cross-train on delivery best practices using lectures, live demonstrations, and hands-on labs
  
• Work with customers and partners investing in train-the-trainer programs to certify their trainers for delivery
  
• Design-focused approach to make complex training concepts engaging in blended delivery
  
• Collaborate with education content developers to prioritize, create, integrate, and publish training materials and exercises; drive continuous improvement
  
• Collaborate with Snowflake subject-matter experts to create new materials and update content to match product updates
  

Ideal qualifications

• Strong data warehouse and data-serving platform background
  
• Recent experience with SQL, including complex workloads
  
• 4-10 years of experience in technical content training development and delivery
  
• Strong desire and ability to teach and train
  
• Experience with other databases (e.g., Oracle, IBM Netezza, Teradata)
  
• Excellent written and verbal communication skills
  
• Innovative, assertive, and quick to learn new technologies
  
• Energetic, professional presence
  
• Track record of delivering results in dynamic environments
  
• Experience working cross-functionally with solution architects, technical writers, and support
  
• Strong ownership and attention to detail
  
• Degrees in Computer Science or MIS are helpful
  
• Willingness to travel up to 75%
  

Bonus points for experience with the following

• Experience creating and delivering training programs to mass audiences
  
• Experience with other databases (Teradata, Netezza, Oracle, Redshift)
  
• Experience with non-relational platforms and large-scale data processing (e.g., Hadoop, HBase)
  
• Familiarity with BI and data exploration tools (e.g., MicroStrategy, Business Objects, Tableau)
  
• Experience with cloud infrastructure platforms (AWS, Azure)
  
• Experience with ETL tools and pipelines
  
• Experience using AWS and Microsoft services
  
• Participation in Train-the-Trainer programs
  
• Proven success at enterprise software startups
  

Job details

• Seniority level: Mid-Senior level
  
• Employment type: Full-time
  
• Job function: Information Technology
  
• Industries: Software Development
  

Note: This description reflects the responsibilities and requirements for the Technical Instructor role and may be updated as Snowflake grows.

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