Sales Assistant

3 weeks ago

City of Mount Gambier, Australia Zembr Australia Full time

Zembr is a global team of diversely talented people, passionate about sharing their skills to help your business grow. We provide a wealth of talent at your fingertips, covering all silos of business.

Our purpose every day is to help entrepreneurs succeed. We do this by providing the virtual team to grow our clients business.

We are looking for an enthusiastic, preferably Australian or New Zealand based Sales Assistant (Phone based/Remote) to join our team of Telecommandos, who consistently beat industry benchmarks and expand our clients' sales pipelines.

You will be responsible for contacting a diverse range of industries via the telephone, for a variety of outcomes. These outcomes range from confirming contact information to sales discussions focused around converting the customer to the next step in the process.

An effective 'Sales Assistant' must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts, and ideally carrying the conversation beyond the scripted dialogue

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and engage with the customer

  • Enter and update customer information in the required systems

  • Take appropriate notes to forward enquiries and complaints to the correct person/department

  • Send professional emails using provided templates, personalised where required

  • Keep records of calls and sales and note useful information

  • Meet KPIs and engage with the team to solve problems and queries

We are looking for someone who:

  • Excels in verbal communication

  • Has effective time management

  • Is proactive and efficient

  • Demonstrates proficient IT skills

  • Promises to deliver on commitments

  • Has strength of character - can take rejection

  • Previous experience in a phone based sales/customer service role is beneficial

Why work at Zembr?

Zembr is a global team of (mostly) young people, passionate about sharing their skills to help businesses grow.

We live & breathe our Core Values…do these sound like you?

  • Passionate - we love what we do, we love Zembr & we love our clients - oh, and we have fun
  • Proactive - we are always thinking ahead for ourselves & our clients and striving to do better.
  • Communication - we communicate consistently & clearly and are always on the same page with no assumptions.
  • Trusted & Accountable - we are confidential, open & honest and always do what we say.
  • Christian family values based organisation + team

If this sounds like you, please apply by clicking the 'apply' button above Full time and Part time hours available.


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