Support Engagement Officer

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At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

The Supporter Engagement Officer works within the Supporter Engagement Team to deliver the highest level of donor care, stewardship, and data integrity across all giving types and fundraising channels, to develop relationships, improve supporter engagement and maximise the Foundation's income objectives.

The role works closely with the Supporter Engagement Manager to cultivate and steward new and existing supporters, by implementing and evaluating stewardship plans in line with the Foundation's service level standards, predominantly through face to face, phone, mail and email. The Supporter Engagement Officer has responsibility for maintaining accurate records of donor activity in the Foundation's database, ensuring compliance with all relevant Privacy and Fundraising Legislation, and acting as a first point of contact for enquiries as required.

- Ongoing
- 80 Hours per fortnight (1 ADO per month)

Renumeration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. HS Grade 1 Year 1 (HS2) $66,768.00 per annum (full-time equivalent) to HS Grade 2 Year 5 (HS21) $73,811.92 per annum (full-time equivalent) dependent on candidate experience. To be discussed with Hiring Manager.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

Applications Close: 11:59pm Sunday 30th March 2025.
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The Supporter Engagement Officer works within the Supporter Engagement Team to deliver the highest level of donor care, stewardship and data integrity, across all giving types and fundraising channels, to develop relationships, improve supporter engagement and maximise the Foundation's income objectives.

The role works closely with the Supporter Engagement Manager to cultivate and steward new and existing supporters, by implementing and evaluating stewardship plans in line with the Foundation's service level standards, predominantly through phone, mail and email.

The Supporter Engagement Officer has responsibility for maintaining accurate records of donor activity in the Foundation's database, ensuring compliance with all relevant Privacy and Fundraising Legislation and acting as a first point of contact for enquiries as required.

HS2

Immunisation Category C

Internal

• Supporter Engagement Manager
• All Foundation and Peter Mac Staff
• Volunteers
• Service Providers

• Donors and supporters
• General public
• Service providers

• Demonstrated fundraising experience, with experience and proven success in donor development and stewardship to achieve targeted outcomes
• Experience in coordinating fundraising or relationship-based programs
• Proven communication, collaboration and negotiation skills
• Ability to build new relationships which generate revenue
• Excellent written and communication skills, and an understanding of fundraising legislation
• Strong IT and computer skills, including extensive experience with CRMs (Raisers Edge preferred)
• Demonstrated time management and organisational skills
• Demonstrated ability to work productively both autonomously and as a member of a team
• Self-motivated and thorough
• Accountable and trustworthy
• Experience in supporter communication and individual giving
• Experience of working with and coordinating volunteers
• An interest in cancer research and treatment

1. Maximises Foundation revenue from mid-level value donors ranging across Direct Mail, Community Fundraising, Regular Monthly Givers, In-thanks, In-celebration and In-Memorial donors

• Achieves donor income and retention targets
• Proactively cultivates donors through personalised contact with the aim to maintain or upgrade their giving levels through the provision of the highest level of donor care
• Uses telephone, mail, email, database records, direct mail campaigns and other initiatives in-line with each fundraising program's operational and service level objectives in order to achieve income and engagement targets
• Cash giving and retention levels of allocated donors and income streams achieve annual targets and operational KPIs

• Implements service level standards (SLS) in conjunction with Foundation key events and activities to achieve effective donor cultivation and development
• Donor engagement activities/functions are strategically timed to maximize ROI
• Relationships cultivated with key donors via personalised contact and lab tours when appropriate
• Direct Mail packs personalised in accordance with relationship management business rules, SLS and engagement objectives
• Requests for further information are effectively actioned and responded to in a timely manner
• Donors are encouraged to consider leaving a gift to Peter Mac in their Will (ideally residual)
• Fundraisers' requests are negotiated in line with service level standards in a way that manages internal resources while retaining positive relationships with fundraisers
• Proactively solicits information, feedback and insights from supporters for continuous improvement and future strategy development.
• Information is recorded efficiently and accurately in the database.

• Provides regular reports to accurately measure donor engagement outcomes, such as giving levels, donor retention, upgrade and reactivation levels
• Reports regularly on mid-value donor stewardship and cultivation outcomes
• Reports regularly to Supporter Engagement Manager on the status and results of donors engagement and income outcomes across the mid-value program
• Maintains detailed records of donor relationships and actions
• Ensures all records and actions are privacy compliant and in-line with FIA code of conduct and fundraising legislation

4. Actively participates in fundraising activities and events to enhance donor relationships

• When appropriate, engage donors with cross-program opportunities to secure additional support
• Provides thorough administrative support in a timely manner across all fundraising streams
• Demonstrates time management and prioritisation skills
• Documentation and reports are produced to a high standard
• Tasks carried out promptly and efficiently
• All contact with donors is recorded promptly and accurately in the database

• Can act as first point of contact for staff and supporters, both in person and by telephone
• Monitors the Foundation voicemail
• Effectively handles inbound phone calls and emails
• Accurate timekeeping across agreed working hours to ensure inbound communication channels are always manned and supporter satisfaction is high
• Responds to email enquiries and feedback appropriately while upholding the values of the Foundation
• Maintains high levels of customer service with all donor types
• Displays a courteous and empathetic manner
• Records and reports feedback
• Maintains accurate database records
• Achieves positive outcomes for the donor and the Foundation

• Demonstrates effective communication with all stakeholders
• Receives positive feedback from internal and external stakeholders
• Demonstrates proactive approach and strong working relationship with colleagues
• Demonstrates flexibility in relation to work hours and cover for periods of leave
• Assist the Supporter Engagement Manager to report on supporter engagement activities and brief internal staff

• Actively participates in department activities contributing to team environment
• Attends professional development activities as approved
• Willingness to carry out other duties to maintain an efficient and professionally run Foundation office
• Supports the fundraising staff during donor functions/events if/when required

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Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offers a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.