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Technical Support Specialist

4 weeks ago

Adelaide, South Australia Sensei Full time

Sensei Adelaide, South Australia, Australia

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At Sensei, we help clients improve work and project management through leading digital solutions, enabling them to focus on what matters most. Known for our expertise, approachable style, and leadership in Microsoft technologies, we bridge the gap between industry standards and technology.

Why us?

  • Truly flexible work –NO mandated office days. Choose remote, hybrid, whatever suits you best.
  • Weekly pay –Because steady cash flow matters.
  • Generous parental leave –Up to four months paid for primary carers.
  • Stay Connected –Enjoy our BYOD policy and get reimbursed for mobile expenses.
  • Professional growth –Access mentorship, career progression paths, and continuous learning.
  • Open and inclusive culture –We value honesty, transparency, and strong, collaborative teamwork.
  • Diversity matters –We're committed to a respectful, inclusive workplace where everyone has equal opportunities.
  • Deep Microsoft connections –As a trusted Microsoft Partner, we're closely engaged with the Microsoft product community.
  • Extra goodies –Like food, drink, discounts and more

The Role:

As a key member of our Client Care team, you'll provide technical application support for Sensei's client solutions. Your responsibilities will include troubleshooting complex technical issues, guiding clients through enhancement requests, and contributing to ongoing product improvements. This role is ideal for someone who loves problem-solving, enjoys building strong client relationships, and is passionate about Microsoft Power Platform technology.

Things to expect:

  • Providing technical application and product support.
  • Resolving client issues efficiently and communicating clearly.
  • Maintaining detailed ticket records and escalating when needed.
  • Monitoring client solution health and performing preventative maintenance.
  • Creating and updating support documentation and knowledge base articles.
  • Participating in internal and client-facing meetings.
  • Supporting major incidents and proactive client notifications.
  • Promoting Sensei's services and identifying sales opportunities.

Sound interesting? Here's the key skills set you'll need to qualify:

  • 2+ years' experience in a similar client facing technical support role.
  • Solid technical experience in Microsoft products & SQL, SSRS, Power BI, Power Platform.
  • Excellent problem-solving and troubleshooting abilities.
  • Exceptional communication and customer service skills and wants to deliver outstanding customer experiences.
  • Calm, logical approach under pressure.
  • Microsoft Certifications and tertiary qualifications desirable.
  • Due to the nature of our clients, Australian citizenship is required for this role.

And here's what we value:Peo

  • ple trust you– Clients & team members see you as more than just technical support; you're a dependable problem solver they can count on.You
  • 're curious – Always learning, always improving.You
  • embrace challenges – You don't shy away from complexity. The tricky stuff excites you.You
  • thrive in a collaborative, fun environment– That means you work hard, but enjoy the journey.You
  • are values led – At Sensei, we actively live our values every day and are committed to a diverse and inclusive workplace.Wan

t In?If

you're a natural problem-solver with a passion for customer service and Microsoft technologies, we'd love to hear from youApp

ly now and include a cover letter telling us why you'd be a great fit. And be ready to tell us thecapital of Bolivia during your interview ;)At

Sensei, we're committed to building a diverse, inclusive, and respectful workplace where everyone has equal opportunities. We believe our differences make us stronger and welcome applicants from all backgrounds.You

can find out more about us on our website - https://www.senseiprojectsolutions.com.au/careers/Ple

ase also see our Neurodiversity at Sensei page -https://www.senseiprojectsolutions.com.au/neurodiversity-sensei/

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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