Project Officer

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$110,266.00/yr - A$122,058.00/yr

Role Title: Project Officer Registration

Division Name: Licensing and Accreditation, Building Commission NSW

Grade: 7/8

Salary Range: $110,266 - $122,058 plus superannuation and leave loading

Location: Parramatta, other locations considered

Term: Temporary up to 30 June 2026

Applications Close: Wednesday, 23rd July 2025 [9:59am]

About the Building Commission NSW

• Building Commission NSW was established after the NSW Government recognised the substantial progress made by the Office of the Building Commissioner and Fair Trading in delivering once-in-a-generation reforms
• Building Commission NSW collaborates with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
• We are committed to innovation, collaboration and professional development and we foster a culture of integrity and responsibility with a focus on transparency and accountability

This is a fantastic opportunity to join the next phase of the Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the building environment and the greater community, making it an exciting and fulfilling place to build a career - https://www.nsw.gov.au/housing-and-construction/building-commissioner

About the role

In this role, you will coordinate and implement a variety of projects to support a team of skilled Registration (assessment) Officers responsible for the registration of registered certifiers and administration of the public register of registered certifiers in line with the Building and Development Certifiers Act 2018 (the Act),

There are also ongoing industry engagement sessions that you will be directly involved in providing project management and support functions.

Responsibilities include:

• Managing competing priorities and working within strict statutory timeframes, including the ability to respond to a broad range of complex and escalated matters.
• Providing quality assurance measures, monitoring and reviewing registration and accreditation processes and systems to support continuous improvements in service delivery
• Preparing, presenting and review reports and submissions to make appropriate recommendations in accordance with legislative requirements and regulations.
• The assessment of various and complex registration applications to support optimum customer and business outcomes
• Developing process guides and standard operating procedures, including the development and delivery of training material to support the upskill of the team.
• Supporting initiatives to refine registration application process, staying ahead of legislative changes, and driving improvements to enhance customer service standards.
• Coordinating efforts across multiple internal and external stakeholders, ensuring seamless alignment of regulatory requirements with organisational objectives.

To be successful in this role you will need to display:

• Outstanding, organisational and time management skills, be agile and flexible, responding to shifting priorities and deliver effective business and customer outcomes
• An ability to assess existing registration workflows, identify inefficiencies, and implement transformative improvements for seamless service delivery.
• Strong verbal and written skills with strong attention to detail including the ability to present information accurately, succinctly using appropriate structure when engaging with internal and external stakeholders.
• A strong team player with effective communication skills and an advanced ability to navigate high-stakes interactions with challenging stakeholders, including regulatory bodies, industry leaders, and resistant parties.
• Have a strong ability to interpret, understand and apply multiple pieces of legislation.
• Knowledge and experience particularly in the areas of Building Inspector, Engineer Class, and Accreditation Bodies for Fire Safety Practitioners and Engineer professional bodies (Preferable but not mandatory).
• A proactive and adaptable approach, willingly undertaking tasks beyond designated responsibilities to support urgent business needs, ensuring operational continuity and team success.

Experience using databases, for example, Loris, Objective, and Salesforce is an advantage.

We embrace a hybrid working model, utilising a flexible working arrangement. We do expect people to work principally from the office.

If you'd like to know more about this amazing role, you are encouraged to contact Jen Sumner, jennifer.sumner@customerservce.nsw.gov.au . For any enquiries regarding the recruitment process, please contact Michael Yoon, Talent Acquisition, michael.yoon@customerservice.nsw.gov.au

How to apply

Your application must include a covering letter (no more than 2 pages) and an up-to-date resume (no more than 5 pages) that details your knowledge, skills, and experience in relation to the above role.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 23rd July 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management
• IndustriesGovernment Administration

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