Product & Operations Coordinator

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ABOUT US:
We are the leader in creating new ways to experience every corner of the globe with an ever-growing range of cruising and touring styles. Join us and help create unforgettable experiences for our customers while being supported to develop and grow your career. With a flex work culture and great benefits, APT Travel Group will tick all your boxes.

THE ROLE
Join our dynamic team of travel enthusiasts We're looking for passionate individuals or seasoned professionals who live and breathe travel. As a Product & Operations Coordinator, you'll be at the heart of our adventure, playing a key role in setting up and maintaining unforgettable tours. You'll collaborate closely with our Customer Service Centre and Sales Teams, helping to elevate their product expertise. This opportunity to join the South America, Africa & Middle East team is your ticket to a thrilling career in the travel industry

As a valued member of the Product & Operations Team, you'll deliver genuine service to your key stakeholders, working closely with others, because we know we're better together. You'll bring a positive attitude, take ownership of your work, stay hands-on, and look for opportunities to grow and improve. Along the way, you'll embrace change for tomorrow and celebrate the moments that make our team thrive.

Key responsibilities:

• Tour package set up & management
  
• Manage and update post-booking and Pre tour information documents
  
• Management of cruise and hotel inventory
  
• Cross checking supplier contracts
  
• Product Inbox Management - Assisting Customer Service Centre and Sales with product enquiries, proofing of marketing collateral
  
• Assist Product Manager with product launch and brochure process as required
  
• Assist in reviewing and updating the Website trip and sell pages at time of launch and through out the year to ensure accuracy
  
• Streamline/improve/develop processes to ensure consistency across all products and brands
  

ABOUT YOU
To be successful in this role you will have:

• High attention to detail
  
• Strong communication and organisational skills
  
• Proven experience in working to deadlines and being able to organise and prioritise work effectively
  
• Analytical and problem-solving skills
  
• Show initiative in assessing and implementing systems and processes to improve efficiency and teamwork
  
• Demonstrate strong teamwork while maintaining the ability to work autonomously
  
• Proficiency in Microsoft Office, particularly Excel
  
• Minimum two years' experience within the travel and tourism industry
  
• Travel experience in these destinations along with knowledge of the ATG product will be looked upon favourably
  

WHAT WE OFFER

• Experience our premium products through familiarisation trips
  
• 4 weeks of annual leave plus a bonus week
  
• Opportunities for giving back through our One Tomorrow Foundation
  
• Work From Anywhere Policy, work up to 20 days per year from anywhere
  
• Learning Allowance, access funds to use towards your learning and development
  
• Paid Parental Leave
  
• Employee Assistant Program
  
• Family and Friends travel discounts
  
• Modern office with onsite parking
  
  

OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
  
• Better together - We are better when we connect and collaborate, valuing all opinions
  
• For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
  
• Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
  
  

HOW TO APPLY:
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.

APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionProduct Management
• IndustriesTravel Arrangements

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