Receptionist (GSA) - Toowoomba

2 weeks ago

Toowoomba, Queensland, Australia Central Apartment Group Full time

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We are seeking a Guest Service Agent to join our team at our Apartment Hotel in Toowoomba. Experience in this role will be highly regarded. Full training will be provided to those demonstrating the right attitude, regardless of experience. This is a casual position, up to 25 hours per week.

About us

Central Apartment Group operates a national chain of apartment hotels (https://www.centralapartmentgroup.com.au). Based in Brisbane, we specialise in managing and operating apartment hotels across Australia. Our philosophy is to create a "home away from home" environment where customers can relax, work, and enjoy affordable comfort.

We seek candidates with a genuine passion for hospitality, who remain calm under pressure, and have a keen eye for detail in service and facility management. Customer service is our top priority.

Attributes

  • A friendly, approachable demeanor
  • Hotel front office experience preferred
  • Ability to assist with reservations from initial contact through check-out
  • Knowledge of RMS or similar systems is advantageous but not essential
  • Understanding of hotel or serviced apartment procedures is desirable
  • Flexibility to work varied shifts, including evenings and weekends
  • Professional communication skills, especially over the phone
  • Computer skills in Word and Excel preferred
  • Patience, ability to work under pressure, and meet deadlines
  • Attention to detail, professional presentation, and organisational skills
  • Previous experience is a plus
  • Outgoing personality with a positive attitude

If you take pride in your work and seek a secure, fulfilling role within a nationally recognised company, we encourage you to apply. Job security is available for the right candidate.

Please Note: Only shortlisted applicants will be contacted.

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Salary, number of applicants, skills match

Your application will include responses to the following questions:

  • How many years' experience do you have as a receptionist?
  • What best describes your right to work in Australia?
  • Do you have customer service experience?
  • How many years' experience do you have as a guest services agent?
  • Are you available to work on a rotating roster?

Please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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