Family Support Officer Normanton Raifss

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.

Benefits you will enjoy

• SCHADS Level 3, with remote allowance of $5,000pa
• Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave
• Sign on bonus $200
• Above Award payment of $2500 (pro-rata) per annum
• Remote allowance $5,000
• Extensive support and investment in your Professional Development

Your opportunity:

The BRIDGE program is a secondary family support service aimed at reducing harm or risk of harm to children and young people, prevent crises or problems within families from arising or escalating, and stabilise or maintain family wellbeing. This is achieved by improving the wellbeing and safety of children, young people and their families, building capacity of families to care for and protect their children, and providing links to local support services/ community groups to enable families to access the resources to build their capacity to solve problems and make positive choices and changes.

Joining a values-driven, supportive and inclusive team, you will:

• Build rapport with families while maintaining professional boundaries.
• Support the Family Support Workers and Senior Practitioner to assess family needs through engagement and consultation with the family and information obtained through Family Star, observations and family history.
• Provide practical family support strategies to strengthen parenting capacity and to promote a positive family environment.
• Assist with the facilitation of parenting education groups and workshops.
• Provide culturally appropriate and flexible early intervention family support strategies, techniques, skill development, assistance and information to Culturally and Linguistically Diverse (CALD) individuals and families, including those who identify as Aboriginal and/or Torres Strait Islander.
• Maintain clients' files in accordance with program and agency procedures, including upholding all case noting and documentation responsibilities in line with CNQ policy and procedures.
• Develop and maintain effective relationships with community, government and non-government services.
• Discuss any safety concerns with line manager or senior practitioner immediately as per policy.
• Participate and contribute to line management meetings, professional development, supervision, team meetings, and staff days as required.
• Commitment to the mission and procedures of Centacare NQ, including organisational goals

To be successful in this role you will have:

• Certificate IV or higher in Community Services (or similar).
• Demonstrated ability to apply feedback in creative and flexible ways to support household and child management in a non-judgmental manner.
• Highly developed communication skills both written and verbal for working with a broad-based network of service providers and culturally diverse clientele.
• Knowledge and understanding of the issues that impact on Aboriginal and Torres Strait Islander people in contemporary society. Demonstrated ability to communicate effectively and sensitively with Indigenous people.
• An ability to understand and describe family functioning in a broad range of cultural and social contexts.
• Demonstrated experience and skills in conducting safety and risk assessments with vulnerable families.
• Demonstrated organisational, time management and administration skills.
• Current open driver licence.
• Current, and ability to retain, both a Working with Children Blue Card check and Disability Services Yellow Card.

Applying: If you are interested in applying, please provide a brief cover letter outlining your experience relevant to this role along with a copy of your resume.

This advert will remain active until filled. We will contact shortlisted candidates only, so if you do not hear from us, unfortunately your application has been unsuccessful. We wish you all the very best in your future applications.

If you would like to be considered for other roles at Centacare NQ, please make note of this in your cover letter and give permission to share your resume with our team.

For any new recruitment ads, we encourage all applicants to go to our website "Work with Us" and setup your profile. W:

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. To be considered for a position, applicants must hold a current Blue Card, hold/be eligible for a Disability Worker Screening (Yellow Card), and have appropriate work rights in Australia.