Head of Data

Job Description

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we're strong and resilient, and we work hard to make sure we're always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we'll show you it's possible to make an impact, and to never underestimate what you're capable of achieving.

The Head of Data & Analytics - Corporate, will be lead the development and have ownership of the AI strategy for the relevant business unit portfolio that they are accountable for. This includes bridging technical expertise with business acumen to apply this technology in a manner that drives improvement in our customer experience, commercial and operational performance, and the care and empowerment of our people.

The position requires designing and delivering trusted, secure, and timely data products that meet business needs across their specific domain. A critical part of the role is driving data governance, encouraging platform adoption, and uplifting data literacy across the domain to foster a more informed and capable workforce. You'll also be responsible for preparing and securing endorsement for individual business cases that support data enablement investments and AI use cases. This includes identifying and mitigating risks, as well as evaluating the broader implications of AI solutions within the corporate context.

The successful individual will also be leading a cross-functional team of subject matter experts—spanning strategy, data science and domain architecture. The role demands the ability to influence senior stakeholders through complex change initiatives, requiring both credibility and confidence, along with strong verbal and written communication skills. Success in this role also hinges on building and maintaining close relationships with key stakeholders, internal customers, and external experts.

The Head of Data & Analytics will work closely with business unit leaders, the Chief AI Officer, other Head's of Data and Analytics and the Group Technology and Cyber leadership team.

• Lead the development and ownership of the AI strategy for the relevant business unit portfolio.
• Bridge technical expertise with business acumen to apply AI/Analytic solutions that drive customer experience, commercial and operational performance, and people empowerment.
• Design and deliver trusted, secure, and timely data products that meet business needs across the domain.
• Drive data governance, platform adoption, and uplift data literacy across the domain.
• Prepare and secure endorsement for business cases that support data enablement investments and AI use cases.
• Identify and mitigate risks and evaluate broader implications of AI solutions within the corporate context.
• Lead a cross-functional team spanning strategy, data science, and domain architecture.
• Influence senior stakeholders through complex change initiatives with strong communication and relationship-building.
• Collaborate with business unit leaders, the Chief AI Officer, other Heads of Data and Analytics, and the Group Technology and Cyber leadership team.

• 10-15 years' experience in senior leadership roles across Data, Analytics & Technology
• Significant demonstrated experience in a large, listed, complex data-led organisation developing strategy and leading teams across Data, Analytics & Technology to mobilise digital customer solutions
• Experience in corporate domains such as People, HR, Finance & Procurement
• Proven ability to drive innovative analytical and technical strategies that grow revenues in a complex, consumer-focused organisation
• Tertiary qualification in a related field
• Involvement in strategy development and implementation
• Understanding of market inter-relationships and implications
• Contributes to strategy beyond own area and to the development of segment strategy
• Strong stakeholder management
• Excellent people management and team development skills with experience leading teams of Data Scientists and Data Engineers
• Excellent stakeholder relations and influencing capabilities with experience presenting to and influencing senior executives
• Customer-driven leader with the ability to drive change and challenge the status quo

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on‑the‑job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Discounted air travel within Australia and globally for you and your family and friends, plus exclusive deals on accommodation and holidays.
• Flexible leave options: 18 weeks paid parental leave (plus superannuation on paid and unpaid leave until child turns 1) and additional purchased leave options for eligible employees.
• Access to thousands of rewards: Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment, plus salary packaging options.
• Wellbeing support: Mental health resources, wellbeing app, and tailored nutrition plans.

Applications close on the 17th of September

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.