Service Desk Analyst
4 weeks ago
Join to apply for the Service Desk Analyst role at News Corp
Join to apply for the Service Desk Analyst role at News Corp
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
Job Description :
Service Desk Analyst
Location - Melbourne
Hybrid - 3 days in office
About The Role
We are looking for a proactive and customer-focused Service Desk Analyst to join our team. Purpose To provide professional and effective first and second level support to all News Corp business users and departments globally on the various networks and computer systems within the organization,
onsite or remotely.
Hours of Work 37.6 Hours per week. To be scheduled in a blended working environment (between home and office) during the core business hours of 8am to 7pm on a rotational shift roster.
This is an excellent opportunity for someone with a passion for technology and strong communication skills to grow within a dynamic and supportive environment.
Key Responsibilities
- Serve as the first point of contact for users via phone, email, and the ticketing system.
- Log, prioritise, and track incidents and service requests through to resolution.
- Provide 1st line technical support for hardware, software, networks, and mobile devices.
- Troubleshoot Windows 10/11, Microsoft 365, Teams, printers, VPNs, and common business applications.
- Escalate complex issues to 2nd/3rd line support as required.
- Maintain clear documentation of tickets, actions taken, and resolution outcomes.
- Provide excellent customer service while managing user expectations.
- Contribute to knowledge base articles and continuous improvement initiatives.
- Assist in setting up new users, devices, and access permissions.
Essential:
- Previous experience in a Service Desk or IT Support role.
- Strong knowledge of Microsoft Windows, Microsoft 365, and general desktop troubleshooting.
- Familiarity with Active Directory, password resets, and user account management.
- Excellent communication and interpersonal skills.
- Ability to prioritise and manage multiple issues in a fast-paced environment.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesTechnology, Information and Media
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