Manager Operations

2 weeks ago

Garden City, Victoria, Australia C.H. Robinson Full time

Job ID: R43739

Manager Operations - Global Forwarding

Primary Location: Port Melbourne, Victoria Australia

Secondary Location(s): Keilor Park, Victoria Australia; Marleston, South Australia Australia

C.H. Robinson is currently seeking a Manager Operations - Global Forwarding (GF) to join our Melbourne & Adelaide branch.

Based in Melbourne, you will lead a team responsible for multi-modal operational activities ensuring effectiveness and efficiency throughout the entire process. You will drive the team to achieve productivity, quality, and world-class service objectives by aligning resources and defining role expectations. As the Operations Manager, you will oversee the team's performance and foster employee growth and development. You will have a significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. The role will supervise a combination of individual contributors and/or other operations people leaders.

If this all sounds good, let's talk more about what you will be working on:

DUTIES AND RESPONSIBILITIES

  1. Leadership and Talent Management:
    • Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved.
    • Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs.
    • Clearly communicate operations objectives and team/individual performance metrics.
    • Cascade communications on office, divisional and organizational initiatives to ensure employee understanding and alignment.
    • Employ strong change management tactics to drive desired behaviors and results.
    • Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent.
    • Manage annual merit and equity programs for assigned team to align compensation with performance results.
    • Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity, and continuous improvement.
    • May participate and/or lead annual budgeting process for operations team.
  2. Business and Execution Management/Operations Leadership:
    • Responsible for ensuring execution strategy is in line with business objectives.
    • Establish a culture focusing on quality, process, and efficiency to drive desired service levels at appropriate costs.
    • Continuously evaluate processes for efficiency and effectiveness.
    • Work with peers and leadership to develop and implement operational strategies that deliver quality.
    • Monitor team productivity and quality results ensuring SLA standards are achieved.
    • Review KPI's to identify opportunities to maximize or improve operational performance.
    • Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes.
    • Contribute to and/or participate in customer-facing initiatives; business reviews and continuous improvement initiatives as needed.
    • Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements.
    • Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation.
    • Maintain a strong understanding of all C.H. Robinson product offerings and modes.
    • Other duties or responsibilities as assigned according to the team and/or country specific requirements.

QUALIFICATIONS

Required:

  • High School Diploma or Graduate Degree/equivalent.
  • Minimum 10 years Global Forwarding operations experience.
  • Minimum 5 years of experience leading and managing teams.
  • Ability to travel domestically, depending on position location.

Preferred:

  • Bachelor's degree from an accredited TAFE or University.
  • Extensive experience working on projects and initiatives with individuals outside of peer group.
  • Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.).
  • Knowledge of emerging technology and trends.
  • Collaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment.
  • Proficiency in financial and operational performance metrics with the ability to understand and communicate them.
  • Lead change and employ a continuous improvement approach to their work.
  • Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail.
  • Values a diverse and inclusive work environment.

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well-regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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