Senior Operations Manager

Senior Talent Business Partner at The GPT Group

Together, we can do great things. We shape leading experiences across office, retail, logistics and student accommodation. We're one of Australia's largest property groups, managing $35 billion worth of assets across the country. Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes. This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

The role

We're seeking a proven leader to join our Office Property Operations Team as a Senior Operations Manager, responsible for the overall operational performance and long-term strategic direction of our Melbourne Central Tower asset and its surrounding precinct. In this role, you'll oversee the day-to-day operations and compliance of high-profile office assets, with a strong focus on safety, tenant satisfaction, and operational excellence. You'll lead a high-performing team, including contractors, inspiring a culture of accountability, service, and continuous improvement. With a broad remit covering lifecycle asset planning, project delivery, commissioning, and risk management, you'll drive sustainable, cost-effective performance across the precinct. If you're passionate about creating safe, efficient, and tenant-focused environments—and have the leadership and technical expertise to back it up—this is your opportunity to make a significant impact.

What you will be doing

• Foster a high-performance culture through professional development, performance management, and by role-modelling GPT values, including strong customer service focus across internal teams and contractors.
• Lead and promote a robust safety culture among employees and contractors, ensuring compliance with GPT health, safety, risk, emergency, crisis, and counter-terrorism procedures. Manage incident response and act as a senior representative during incidents.
• Ensure compliance with all relevant statutory and engineering standards for maintenance of the property structure, façade, and services.
• Collaborate with the Sustainability team to develop and implement strategies that meet sustainability targets for the asset.
• Oversee OPEX and CAPEX budgeting, forecasting, and reporting, including identifying maintenance costs, capital works initiatives, and managing approvals in consultation with regional management.
• Manage all technical and non-technical services, contractor performance, and ensure maintenance, quality, legal, health, safety, and work cover standards are consistently met.

What makes you stand out

• Tertiary or trade-qualified with extensive property industry experience; electrical or mechanical trade desirable.
• Minimum 10 years' management and operational experience, including multi-site program management.
• Strong knowledge of Building Codes, Australian Standards, OHS/WHS, statutory requirements, and essential services.
• High commercial acumen with proven budgeting, forecasting, and financial management skills.
• Skilled in strategic planning, resource management, and change implementation.
• Effective communicator capable of building strong relationships across all levels, including senior management and contractors.
• Strong problem-solving, negotiation, and interpretation abilities.
• Customer-focused with a proactive, initiative-driven approach.
• Experienced leader able to mentor and motivate small to medium teams.
• Proficient in Microsoft Office (Word, Excel, Outlook) at an intermediate to advanced level.

What makes us stand out

• Enjoy flexible working arrangements and generous leave options.
• Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

• Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
• Achieved number 2 real estate company in S&P Global Sustainability Assessment.
• Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.

If this role sounds like you, we want to hear from you. Go for it

Click on "Apply" to submit your application and Olivia from the Talent Acquisition Team will be in touch.

Senior level: Mid-Senior level

Employment type: Full-time

Job function: Management

Industries: Leasing Non-residential Real Estate, Real Estate, and Retail

We know the power of a great experience — optional closing note retained from original listing.